What are the responsibilities and job description for the Metro Extreme Weather Overflow Shelter Worker position at Metropolitan Government of Nashville & Davidson...?
Position Description
The Office of Homeless Services (OHS) is seeking compassionate, dependable individuals to support the operations of the Cold Weather Overflow Shelter, which serves individuals and families experiencing homelessness during extreme winter conditions.
This seasonal emergency shelter operates November 1 through March 31, with potential additional shifts before and after the season to assist with setup and wrap-up. The shelter provides life-saving indoor accommodations on an as-needed basis during periods of cold weather.
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Shift Schedule (subject to change based on shelter needs):
- 4:00 PM – 12:00 AM
- 4:00 AM – 8:00 AM
Applicants must demonstrate schedule flexibility and understand that shelter openings are weather-dependent. Shifts are forecasted weekly and confirmed with a minimum 24-hour notice.
To Apply:
Please submit your resume and application via email or fax:
Email: Antonia Whitfield
antonia.whitfield@nashville.gov
Fax: 615-214-2134
Typical Duties
- Assist and monitor shelter guests to ensure safety and adherence to shelter rules.
- Maintain accurate guest counts, including conducting routine room checks.
- Provide shift handovers and brief incoming staff.
- Report incidents or issues to the Emergency Services Manager.
- Prepare and distribute meals as needed.
- Clean and organize the facility prior to shift changes.
- Support setup and breakdown of the shelter at the beginning and end of the season.
- Work collaboratively with the OHS Shelter Manager to ensure smooth operations.
Minimum Qualifications
High School Diploma/GED and one (1) year of experience in social services, medical, health, or non-profit settings.
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Preferred Experience, Knowledge, Skills, and Abilities
- Be dependable, punctual, and able to respond to short-notice scheduling
- Experience working with the unhoused population
- Show compassion and professionalism when working with vulnerable populations
- Demonstrate effective communication and teamwork skills
- Be able to maintain a calm and structured environment under pressure
We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.
