What are the responsibilities and job description for the Patient Service Representative position at Metro Vein Centers?
Description
Patient Service Representative
Metro Vein Centers
New Clinic Opening in Austin - Round Rock winter of this year
Full Time Schedule: Mon - Fri
Medical Front Desk Experience Strongly Preferred
Healthy legs feel better.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.
With over 60 clinics across 7 states, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.
We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.
About The Role
As a Patient Service Representative (PSR), you are the first and last impression for our patients—and a vital part of our clinic’s success. This is a high-volume, medical front desk role supporting check-in, check-out, insurance verification, EMR scheduling, and financial collections.
We’re looking for someone with a warm, professional presence who thrives in a fast-paced clinical environment and understands the nuances of medical office workflows. Prior experience in healthcare or medical scheduling is strongly preferred.
What You’ll Do
Full-time Patient Service Representatives at Metro Vein Centers are eligible for:
Patient Service Representative
Metro Vein Centers
New Clinic Opening in Austin - Round Rock winter of this year
Full Time Schedule: Mon - Fri
Medical Front Desk Experience Strongly Preferred
Healthy legs feel better.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.
With over 60 clinics across 7 states, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.
We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.
About The Role
As a Patient Service Representative (PSR), you are the first and last impression for our patients—and a vital part of our clinic’s success. This is a high-volume, medical front desk role supporting check-in, check-out, insurance verification, EMR scheduling, and financial collections.
We’re looking for someone with a warm, professional presence who thrives in a fast-paced clinical environment and understands the nuances of medical office workflows. Prior experience in healthcare or medical scheduling is strongly preferred.
What You’ll Do
- Greet and check in patients warmly at the front desk and by phone
- Accurately verify insurance eligibility and collect copays, coinsurance, or balances
- Schedule and confirm appointments using EMR and patient management tools
- Answer phones and assist with inquiries regarding treatments, billing, or referrals
- Collect and scan patient documentation and ensure EMR records are current
- De-escalate patient concerns or scheduling issues with calm professionalism
- Collaborate with clinical staff and office managers to ensure patients are placed correctly and seen on time
- Maintain a clean, welcoming front desk area
- Support operational tasks as needed (e.g., faxing, supply ordering, data entry)
- High school diploma or equivalent required
- Medical front desk or healthcare administrative experience strongly preferred
- Proficiency in insurance verification, EMR scheduling, and payment collection preferred
- 2 years of customer service experience
- Experience with HIPAA guidelines and compliance
- Excellent communication skills and professional demeanor
- Bilingual in Spanish is a plus
Full-time Patient Service Representatives at Metro Vein Centers are eligible for:
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) Paid Company Holidays
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Career Growth & Development Opportunities
- A friendly, team-first culture focused on service, compassion, and continuous improvement