Entry-Level Workflow Specialist

Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, is an industry leading hardware, software, and managed services provider.

MSI Metro Sales Inc. is seeking an Employee-Owner, Entry level Workflow Specialist, internally known as Business Process Designer. This role will assist in workflow design and implement solutions to connect MSI software applications (Primarily Docuware) with the clients’ systems. This position will work with various technologies, protocols and multidisciplinary teams to troubleshoot and optimize performance and reliability. Project management is critical in collaborating with internal and external stakeholders ensuring seamless communication.

The ideal candidate will have excellent communication, strong problem-solving and organizational skills to manage multiple projects simultaneously, to ensure timely delivery, and provide exceptional customer experience. The individual would have experience in presenting to potential and current clients in person or virtually.

Key Areas Of Responsibilities

• Pre and Post sales solutions support: Participate in presentations, manage the project(s) and ongoing communication with internal and external stakeholders, and post implementation technical follow up.
• Collaboration: Work closely with sales, sales engineers’, potential and current clients, and other stakeholders to align objectives and ensure smooth integration.
• System Design and Implementation: Design and build workflow solutions that enable different systems to communicate and work together effectively.
• Evaluation and Quality: Verification of workflow functions and to diagnose and resolve workflow challenges.
  
  

Ideal Candidate

• Understanding of business process workflows.
• Experience with project management tools and software (e.g., shared calendars, SOWs, PowerPoint).
• Exhibit strong analytical and troubleshooting skills to identify and resolve complex workflow challenges.
• Excellent communication with technical and non-technical stakeholders.
• Display sound decision making in prioritizing multiple projects and tasks in a result and deadline driven environment.
• Familiarity with Docuware or other document management solutions.
• Some working knowledge in REST API, and web services.
• Exposure to SQL query creation.
  
  

Minimum Requirements

• HS diploma, GED or equivalent
• Ability to attain certifications in cloud services, agile methodologies, or specific integration platforms as requested by the organization.
• Only Local candidates will be considered.
• Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.
  
  

What We Offer

• Medical, Dental and Vision Insurance
• Short- and long-term disability program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) Gainshare bonus opportunity
• 401K Match
• PTO
• Paid Volunteer Days! Opportunities for community involvement with your peers.
  
  

Metro Sales Inc. Vision

Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.

For additional roles visit us at: https://www.metrosales.com/msi-careers/