What are the responsibilities and job description for the Customer Service Professional position at Metro Payment Technologies?
Looking for an exciting career with an established company? Metro Payment Technologies is looking for a dedicated support specialist to join our team. We are a software and payments company providing innovative solutions to our industry!
Responsibilities:
· Actively support the operations of the SunfirePOS including:
- Scheduling and performing demos
- Keep our knowledgebase updated
- All aspects of boarding including ordering equipment, setting up equipment, MPA processing, and deployment
· Process subscriptions and invoice billing to ISO’s
· Learning the various online systems that help us support our merchants
· Provide assistance to merchants who submit support tickets through POS – update responses in the POS
· Work closely with our Service Team and Sales Team
· Provide agent support via email, phone and zoom
· Communicate directly with the POS developers and manage updates
· Follow up with stores to ensure they are not having any issues with the POS
T· Setting up new merchants on POS, CRM and boarding on our various platforms
· Learn the various products and services that Metro has to offer
· Assist others whenever possible
Requirements (preferred):
· Bachelor’s Degree (preferred)
· Excellent follow-up skills.
· Understand the sense of urgency and importance of accuracy
· Reliable (on time to work).
· Ability to learn new things quickly
· Ability to keep a high level of confidentiality, discretion,and professionalism
· Outstanding interpersonal and communication skills, both verbal and written.
· Excellent organizational, time management skills, and ability to recognize opportunities to improve and streamline processes.
· Self-starter; ability to independently anticipate needs, look ahead, plan for contingencies, manage concurrent tasks, prioritize tasks, and follow-up.
· Strong PC skills, including proficiency in Microsoft Office Suite: Outlook, PowerPoint
Job Type: Full-time
Pay: $45,000.00 - $53,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Ability to Commute:
- Wilmington, DE 19808 (Required)
Ability to Relocate:
- Wilmington, DE 19808: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,000 - $53,000