What are the responsibilities and job description for the Customer Service Professional position at J & K Trash Removal, Inc?
J&K Trash Removal is a family-owned business offering trash pickup and dumpster rentals in the Philadelphia area and surrounding areas. We are committed to providing the best service in the industry and we are looking for a customer service professional to join our team!
Position Description:
We are seeking a dedicated and enthusiastic Customer Service Professional to join our team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer support. Our Customer Service Professional is responsible for answering the phones and responding to customer needs and inquiries, order processing and review, customer claims and complaints, data input, and accuracy of customer information in our computer systems.
Responsibilities:
- Assist customers with product information, orders, inquiries, requests and general questions
- De-escalate situations involving dissatisfied customers
- Make/receive phone calls and send/receive emails to customers, sales reps, and other companies to communicate orders, policies and pertinent information.
- Create new customer accounts and input required data
- Enter work orders and driver communications
- Process payments
- Account Management
- Maintain accurate records through data entry and documentation of customer interactions
- Invoice approvals
Qualifications:
- Previous experience in customer service
- Proficiency in computer skills, including data entry and Microsoft Excel
- Excellent communication skills – both written and verbal
- Ability to build rapport with customers
- Organized and detail-oriented
- Ability to multi-task and prioritize workload
- Reliability
- Positive Attitude and willingness to learn
For consideration, please email your resume and tell us why you feel you are a good fit for this position.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18