Client Services Consultant II

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

Candidates must be within a commutable distance of Atlanta GA, Tampa FL, Bridgewater NJ, or Aurora IL. 

• Serve as the primary point of contact for client questions, requests, and service needs, building strong relationships with clients, brokers, and internal business partners.
• Lead projects and coordinate activities to ensure successful delivery of products and services, guiding client issues through to resolution.
• Analyze reports and data to identify trends, opportunities, and areas for improvement.
• Support client audits, planning meetings, and ongoing account management activities.
• Identify and implement solutions to client challenges, ensuring a high standard of service delivery and client satisfaction.

• 3–5 years of experience in client services, account management, customer support, benefits, insurance, or a related field; high school diploma or equivalent required.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work independently while collaborating effectively across cross-functional teams.
• Excellent written and verbal communication skills with strong problem-solving, analytical, and decision-making abilities.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Customer-focused mindset with a commitment to high-quality service delivery and a willingness to learn, grow, and adapt in a changing environment.

• Experience working directly with clients, customers, brokers, or consulting partners in an insurance, employee benefits, or financial services environment.
• Knowledge of employee benefits products such as Life, Disability, Dental, or Leave and Absence programs.
• Experience leading projects, process improvements, or client implementations.

The expected salary range for this position is $64,800 - $99,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.