What are the responsibilities and job description for the Client Services Consultant II position at MetLife, Inc?
Description and Requirements
The Team You Will Join
You will become a member of the MidAtlantic Customer Unit in National Accounts. The MidAtlantic Customer Unit is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers. This role, for a Client Service Consultant II, will deliver exceptional customer service, serve as a liaison between the clients and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation, and customer service.
The Opportunity
The Client Service Consultant II is responsible for overall accountability for day-to-day support of a block of customers focusing on Dental, Vision, Voluntary Benefits, Life and Disability coverages and Leave Administration. You will have full life cycle duties from implementation, daily service, and having a critical part of ongoing customer facing presentations. You will join a diverse and experienced team across the MidAtlantic Customer Unit, with this role located in Bridgewater, NJ. This is an exciting opportunity to join a team who focuses on our purpose to help clients and their employees show true employee care by having outstanding group benefit products backed by a worldwide organization and leader in the industry.
Success in this role requires a Client Service Consultant II who is responsible for committing to world class service, achieves the highest levels of organization, and who understands their daily contribution to the success of our premiere National Account model. You’ll collaborate closely with our claims organization, underwriting, finance, sales, and other service professionals in an environment where every contribution is respected, and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
- Lead your National Account block of customers with excellence.
- Create dynamic relationships and moving presentations.
- Oversee the customer experience as the single point of contact for MetLife.
- Manage all day-to-day responsibilities.
- Develop strong customer relationships, and even stronger internal relationships.
- Coordinate yearly stewardships, customer visits, and project manage complex solutions.
What You Need to Succeed (Required Qualifications)
- High School Diploma
- Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)
- 5 Years of client experience
- Highest levels of organization
- Heart for Service, Tenacity, Personable, Ownership Mindset
What Can Give You an Edge (Preferred Skills)
- Bachelor’s degree
- 3 Years of group benefits experience
- Strong Customer Satisfaction Focus
- Growth Mindset