Client Service Consultant II

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Client Service Consultant II is responsible for overall accountability for day-to-day support of a block of customers.  You will have full life cycle duties from implementation, daily service, and having a critical part of ongoing customer facing presentations.  You will join a diverse and experienced team across the Northeast II CU, with this role located in Aurora, IL or Bridgewater, NJ.  

This is an exciting opportunity to join a team who focuses on our purpose to help clients and their employees show true employee care by having outstanding group benefit products backed by a worldwide organization and leader in the industry.   

Success in this role requires a Client Service Consultant II who is responsible for committing to world class service, achieves the highest levels of organization, and who understands their daily contribution to the success of our premiere National Account model. You’ll collaborate closely with our claims organization, underwriting, finance, sales, and other service professionals in an environment where every contribution is respected, and every perspective is heard.

• Lead your National Account customers with excellence. 
• Create dynamic relationships and moving presentations. 
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day-to-day responsibilities. 
• Develop strong customer relationships, and even stronger internal relationships.  
• Coordinate yearly stewardships, customer visits, and project manage complex solutions.

• 5 years of related business experience including 2 years of experience in group benefits.
• Experience with Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note).
• Highest levels of organization.
• High School Diploma or equivalent.
• Has a Heart for Service, Tenacity, a Personable Nature, and an Ownership Mindset.

• Bachelor’s degree or higher. 
• Strong Customer Satisfaction Focus.
• Growth Mindset.

The expected salary range for this position is $64,800 to $99,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.