Enrollment Receptionist and Administrative Assistant

Description

Job Summary:

To perform a variety of complex and responsible clerical duties for assigned areas of responsibilities; to provide a variety of detailed information to students, parents, faculty and staff; to maintain complex and detailed records and files related to assigned areas of responsibility; and assist with special projects.  This position reports to the Director of Global Education and Enrollment Operations

Job Duties:

Duties as assigned may include, but are not limited to the following:

• Answer enrollment related calls and transfer to other University departments as needed.
• Provide information and assistance to callers
• Greet current and prospective students and their families as they arrive in Stout Hall, directing them to the appropriate office or Enrollment personnel
• Sort and distribute mail to appropriate offices in Stout Hall
• Verify and input a variety of information into the student information system, including inputting inquiries and providing support for application processing
• Perform assigned daily procedures communications to prospective students utilizing the student information system
• Perform general clerical work including filing, scheduling appointments, duplication, and processing of information
• Research problems and discrepancies in student records, applications, transcripts and standardized test scores
• Interpret University policies, procedures, rules and regulations in response to inquires and concerns; refer inquires and concerns to appropriate personnel
• Help to organize and maintain record and application filing systems
• Be available for weekend duty hours as needed
• Perform related duties as assigned

Qualifications

Education & Experience:

• High school diploma or equivalent.  Associate’s degree preferred.
• 1-3 years of recent administrative experience, preferably in a University setting.

Knowledge of:

• Office procedures, methods and word processing equipment.
• Methodist and procedure for operating computers and related equipment, including specific operating systems, and appropriate commands.
• Business letter writing and basic report preparation.
• Principles and procedures of basic recordkeeping.
• Laws, rules and regulations pertaining to assigned area of responsibility including releasing confidential student information and processing mail.

Ability to:

• Explain and apply University policies, procedures, rules and regulations.
• Type at a speed necessary for successful job performance.
• Communicate clearly and concisely, both orally and in writing.
• Type at a speed necessary for successful job performance.
• Maintain detailed records and files.
• Work independently in the absence of supervision.
• Establish and maintain effective working relationships.