What are the responsibilities and job description for the Administrative Assistant position at Warren Insurance Group?
Warren Insurance Group is seeking an Administrative Assistant to support our Personal Lines Insurance Department and Leadership team. The successful candidate will be responsible for maintaining solid customer relationships by handling personal lines insurance inquiries and concerns with speed and professionalism. The candidate will interact daily with customer and colleagues while conducting specific service and administrative activities.
The candidate must:
- Answer customer calls and correspondence regarding taking payments and providing documentation
- Transfer customer calls to respective departments and team members
- Actively solicit and educate customers on available self-service options provided by their insurance carrier
- Upload service tickets for our Customer Service Team into our customer relationship management system by pulling information from carrier websites
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in agency management system
- Perform additional administrative duties as needed such as answering phones, processing mail, and greeting visitors
- OPTIONAL: Maintain our company's social media accounts by posting creative content, responding to page interactions, etc.
- Participate in informal and formal meetings as needed