Field Service Technician III - Copiers & Printers (Digital Imaging Equipment)

Overview:

Are you a hands-on technician who enjoys troubleshooting, fixing, and maintaining commercial printing and imaging equipment? Do you thrive in the field, solving problems, and supporting customers with high service standards?

We are seeking a Field Service Technician III to join our service team. You’ll be responsible for on-site maintenance, diagnostics, and repair of copiers, printers, and multi-function imaging devices (MFPs) at client locations — often in a fast-paced, 24/7 customer-driven setting where responsiveness and reliability are key.

Responsibilities:

We’re searching for a true go-getter to:

• Perform routine maintenance and break/fix repair of digital imaging equipment (copiers, printers, MFPs)
• Respond quickly and professionally to customer service calls in the field
• Maintain accurate service logs and reports, including Field Service Reports and Expense Reports
• Report product failure trends and serviceability issues to your manager with proper documentation
• Ensure all assigned equipment meets operational performance standards
• Represent in a customer-facing role with professionalism and excellent communication skills
• Adhere to customer-specific site protocols, which may include COVID-19 or other safety measures
• Deliver exceptional service and support in a 24/7 customer-driven environment where uptime matters

Qualifications:

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. 

We’re looking for a dedicated individual with:

• Typically requires general and/or vocational training plus 2 to 4 years of related experience
• An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience
• Direct experience working as a field technician
• The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory
• The ability to travel (valid driver’s license and acceptable driving record necessary)
• Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)