What are the responsibilities and job description for the Logistics Customer Service Representative position at Messina Talent Advisors?
Seeking a dedicated Customer Service Representative for a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network.
Essential Duties and Responsibilities:
- Enter shipment orders into a proprietary Transportation Management System.
- Contact drivers for track and trace & GPS set-up.
- Update account managers on any issues that arise and help create and execute solutions.
- Request & retrieve POD’s, backup paperwork, etc. from vendors.
- Call shippers and consignees to schedule pickup and delivery appointments.
- Maintain professional and courteous customer service relations with associates and carriers.
- Maintain confidentiality in all aspects of client, carrier, and company information.
- Support management and staff in assigned project-based work.
- Other duties as assigned by management.
Requirements:
- High School diploma or GED required.
- The ideal candidate will have experience in order entry, appointment scheduling, and tracking & tracing.
- Previous experience in the transportation industry is a plus.
- Outstanding interpersonal skills.
- Excellent phone and written communication skills with the ability to communicate with diverse personalities.
- Enthusiastic team player.
- Self-motivated and able to work independently.
- Strong attention to detail.
- Exceptional computer skills.
Real People. Real Connections. Real Results.
That's the Messina Talent Advantage.
For more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.
Messina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.
That's the Messina Talent Advantage.
For more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.
Messina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.
Salary : $26 - $28