What are the responsibilities and job description for the Branch Manager position at Mesilla Valley Transportation?
Join the Border International family!!! Border International is hiring a Branch Manager in El Paso, TX!!
At RJ Border International Trucks and Trailers, one of the country's leading heavy-duty and trailer dealer groups, our success depends on serving our customers with the best team members in the industry.
The Branch Manager is responsible for overseeing all operations of a single-location commercial truck parts and service center and ensuring efficient day-to-day performance within the Parts, Sales, and Service departments. This role ensures the seamless performance of the service, parts, and sales departments by fostering collaboration, maintaining high-quality standards, and driving operational excellence. The Branch Manager provides strong leadership while allowing department managers to lead their teams effectively, offering guidance, support, and professional development to help them grow as leaders.
Responsibilities:
At RJ Border International Trucks and Trailers, one of the country's leading heavy-duty and trailer dealer groups, our success depends on serving our customers with the best team members in the industry.
The Branch Manager is responsible for overseeing all operations of a single-location commercial truck parts and service center and ensuring efficient day-to-day performance within the Parts, Sales, and Service departments. This role ensures the seamless performance of the service, parts, and sales departments by fostering collaboration, maintaining high-quality standards, and driving operational excellence. The Branch Manager provides strong leadership while allowing department managers to lead their teams effectively, offering guidance, support, and professional development to help them grow as leaders.
Responsibilities:
- Lead the overall operations of the Border International center while empowering the Parts Manager, Sales Manager, and Service Managers to manage their respective teams and areas of responsibility.
- Provide ongoing coaching, mentorship, and professional development to department managers to strengthen leadership capability and ensure alignment with company standards.
- Seek out opportunities to implement strategic tools with the goal of eliminating unnecessary tasks, growing customer satisfaction, and creating consistency within processes.
- Promote accountability and collaboration among departments to deliver a unified, customer-first experience.
- Conduct regular management meetings to review performance metrics, discuss challenges, and plan for continuous improvement.
- Foster a culture of integrity, safety, teamwork, and respect throughout the facility.
- Oversee all shop operations, including workflow, scheduling, repair quality, and technician productivity.
- Ensure diagnostic and repair work meets established time and quality standards.
- Monitor service performance metrics and implement process improvements where needed.
- Ensure all service activities are conducted in compliance with company policies, OEM standards, and regulatory requirements.
- Provide technical expertise and troubleshooting support for complex or escalated repairs.
- Evaluate technician skill levels and coordinate ongoing technical training and certification programs.
- Promote adherence to manufacturer repair guidelines, warranty protocols, and quality control processes.
- Collaborate with the Parts Manager to ensure proper stock levels, order accuracy, and cost control.
- Support efficient communication between the parts and service departments to minimize downtime.
- Ensure compliance with warranty claims, core returns, and inventory procedures.
- Oversee customer satisfaction across all departments, ensuring consistent communication and follow-up.
- Review and approve estimates, invoices, and work orders for accuracy and completeness.
- Maintain relationships with key customers, vendors, and suppliers to support ongoing business success.
- Maintain accurate reporting of labor hours, parts usage, and service revenue through the company’s management system.
- Monitor KPIs including shop efficiency, profitability, and customer satisfaction.
- Ensure compliance with DOT, OSHA, and environmental regulations and company policies.
- 5 years of experience managing or supervising operations within a heavy-duty truck service, sales, or parts environment. At minimum 3 years managing direct reports.
- Strong technical background in the commercial truck industry, to include understanding the needs of transportation companies.
- Proven experience leading multiple department managers or cross-functional teams.
- Strong business and operational acumen, with experience analyzing P&L or performance metrics.
- Proficiency with service management systems (e.g., Karmak, CDK, Procede, or similar).
- Bachelor's degree (B. A.) from four-year College or university with 3 years related experience and/or training will also be considered.
- Strong communication, interpersonal skills, organizational, and time-management skills.
- Ability to work across teams, including collaborating with outside industry representatives.
- Proven track record of increasing operational efficiency in a service and sales environment.
- Strong knowledge of the sales cycle from original negotiations to contracting and implementation.
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Vision insurance
- Only full-time employees are eligible.
- Your reward will be an exciting environment with advancement opportunities at one of the nations leading and growing heavy-duty truck dealer groups. Border International Trucks offers great career opportunities, along with a competitive salary, benefits, training, and a culture where we strive to help our employees to be successful.**
