CASE MANAGER III - CAREER DEVELOPMENT

The Career Development Case Manager III empowers individuals to achieve employment and training goals through individualized coaching, resource navigation, and career planning while providing leadership and technical support to the Career Development Team. This position serves as the designated lead worker for the Career Development team, providing expertise, training, quality assurance, and operational support while maintaining an active participant caseload.

The Case Manager III serves as a subject matter expert in workforce development programs, case management practices, data systems, and compliance requirements. This position supports staff development, promotes accountability, and assists the supervisor in ensuring high-quality service delivery and program compliance. The position works collaboratively with customers, employers, training providers, community partners, and internal staff to support successful workforce outcomes.

***Essential Duties ***

***The following statements describe the primary responsibilities and competencies required to successfully perform the role. Duties are representative of the work performed and are not intended to be all-inclusive. Mesa County reserves the right to modify or assign other duties as needed. ***

**Human-Centered Coaching & Career Development **

• Relationship Building:
  
  

Establish trusting, empathetic relationships with participants to deliver human-centered career coaching services while also building relationships with staff as a trusted leader.

• Assessment & Action Planning:
  
  

Assess client strengths, skills, interests in relation to labor market trends, and barriers to employment to determine eligibility and effective workforce development assistance

• Holistic Guidance:
  
  

Provide ongoing motivation, coaching, and support to individuals navigating career transitions.

• Coaching & Mentorship:
  
  

Serve as the Lead Career Coach for the Career Development and Employment Services teams. Assist with training staff and implementation of the Goal4It!™

methodology.

**Case Management & Resource Navigation **

• Data Integrity:
  
  

Maintain accurate, highly detailed case files, documentation, and data entry in compliance with program requirements.

• Barrier Reduction:
  
  

Identify barriers impacting employment or training success; coordinate supportive services and connect clients to community resources.

• Priority Management:
  
  

Effectively manage multiple competing priorities while maintaining a high level of accuracy and attention to detail.

• Collaborative Communication:
  
  

Facilitate productive, professional conversations with individuals, co-workers, employers, training providers, and community partners. Provide strategic input to inform program design and implementation.

**Team Leadership & Operational Support **

• Training & Resource Creation:
  
  

Collaborate with leadership to design training materials, desk guides, and resources that promote staff success and service consistency.

• Quality Assurance:
  
  

Serve as a subject matter expert on program rules, data entry and documentation. Partner on case file reviews, monitor compliance trends, and coach staff to strengthen service delivery.

• Complex Problem Solving:
  
  

Guide staff through complex participant situations, policy interpretations, and navigating program requirements.

• Interim Leadership:
  
  

Support continuity of operations by assisting with essential supervisory functions during periods of supervisor absence.

• Community Representation:
  
  

Represent the program in local and state groups, committees, and partnerships.

Performs other related duties as assigned, consistent with the scope and intent of the position.

**QUALIFICATIONS **

Education

A high school diploma or equivalent is required.

**Core Competencies **

**We value experience in workforce development, career counseling, human resources, or any field that requires eadership, coaching, collaboration, and human-centered service delivery. We are seeking someone who can provide technical guidance, coach and mentor peers, promote accountability, and support high-quality workforce services. Individuals must demonstrate the following competencies: **

• Strong communication skills, both verbal and written, including the ability to translate complex program information into accessible and understandable language for peers, job seekers, employers, and community partners
• Ability to earn trust and credibility among peers, leading by example and influencing outcomes without direct supervisory authority
• Ability to coach staff and provide guidance that builds confidence and competency
• Ability to translate policy into practical application and interpret and apply program requirements
• Adaptability and the ability to prioritize competing demands, monitor progress toward deadlines and support continuity of operations during periods of change
  
  

**Experience **

**Individuals typically develop these competencies through approximately three (3) years of experience in fields such as: **

• Social work or human services
• Career counseling or workforce development
• Human resources
• Other positions requiring person-centered service, coaching others, navigating complex systems, and driving successful outcomes
  
  

We recognize that competencies can be gained through a variety of professional, educational, or lived experiences.

***PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: ***

*This position requires standing, stooping, sitting, bending, twisting, and lifting up to 20 pounds. Work is generally confined to a standard office environment. *

*While performing the essential functions of this job conditions such as fumes, noxious odors, mists, gasses, and poor ventilation that affect the respiratory system, eyes, or the*

*skin. *

*Employee may be exposed to disease of known or unknown origin, blood-borne pathogens, body fluids and tissue, the threat of direct or indirect violence/conflict by other individuals, and other unanticipated circumstances associated with the position. *

*Employees on occasion encounter unsanitary conditions in the home of the program participant. *

In Compliance With The Equal Pay For Equal Work Act The Following Items Can Be Used As a Determining Factor In The Starting And Ongoing Wage Of An Employee Working In This Position

• A seniority system that rewards employees based on length of employment.
• A merit system that rewards employees for exceptional job performance.
• Education, training, or experience to the extent that they are reasonably related to the work in question.
• Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts
• Travel, if the travel is a regular and necessary condition of the work performed
  
  

**This position is eligible for the following Mesa County benefits: **

• Medical
• Dental
• Vision
• Retirement
• Paid Sick and Vacation Leave
• Life insurance
• Long term disability