What are the responsibilities and job description for the CUSTOMER SERVICE SPECIALIST - CLINIC TEMP position at Mesa County, CO?
Performs a wide variety of duties including serving clients, customers, and staff on the telephone and/or in person. Provides administrative and technical support. May determine eligibility for services to clients as mandated by state and federal regulations. Assess client needs and provide appropriate education and referrals.
Provide consumer-focused service by showing compassion, providing a safe environment, and building trust with clients.
Create an inviting environment to clients by providing excellent, cheerful, service.
Assist clients on the phone and face-to-face by making appointments, triaging messages appropriately, and providing accurate information on services provided.
Think critically to create a functional front-office environment for clients and co-workers.
Maintain client confidentiality and perform all duties in a manner consistent with HIPAA rules and regulations.
Receive incoming phone calls; schedule appropriate appointments for services and distribute messages appropriately.
Coordinate collection of data to ensure proper billing information is obtained as well as demographic information for download into respective software (such as iCare, CIIS).
Collect, receive, and reconcile revenue.
Public Health Clinic
Utilize practice management software appropriately
Develop and maintain in-depth knowledge of practice management software and supporting software such as CIIS.
In-depth knowledge of insurance payers and ability to process payments accordingly.
Ensure accurate patient data entry demonstrated by maintaining less than five registration errors per month.
Receive and prepare clients: prepare necessary lab documentation; determine financial ability to pay for services by verifying and calculating income; communicate appropriate payment plan; review documentation for accuracy and completeness.
Perform appropriate charting and documentation. Assure accuracy and completeness of client documentation and services rendered.
May be required to provide translation or interpretation for Spanish speaking clients if bilingual; bilingual capabilities desired.
Front line eyes and ears for fraud and identity theft. Immediately report suspected fraud or identity theft to the supervisor.
Requires analytical thinking and problem solving to assist staff handle situations and questions as they present themselves.
Oral and written communication must be clear and effective.
Minimum Requirements
Other related responsibilities as assigned.
Minimum Qualifications Required
Education and Experience
High school diploma or GED
Bachelor's degree preferred
More than 3 years experience
OR
Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job.
Supplemental Information
PHYSICAL REQUIREMENTS and WORKING ENVIRONMENT
This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds
Work is generally confined to a standard office environment.
May be exposed to communicable diseases, infections, blood and bodily fluids.
***In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position: ***
Provide consumer-focused service by showing compassion, providing a safe environment, and building trust with clients.
Create an inviting environment to clients by providing excellent, cheerful, service.
Assist clients on the phone and face-to-face by making appointments, triaging messages appropriately, and providing accurate information on services provided.
Think critically to create a functional front-office environment for clients and co-workers.
Maintain client confidentiality and perform all duties in a manner consistent with HIPAA rules and regulations.
Receive incoming phone calls; schedule appropriate appointments for services and distribute messages appropriately.
Coordinate collection of data to ensure proper billing information is obtained as well as demographic information for download into respective software (such as iCare, CIIS).
Collect, receive, and reconcile revenue.
Public Health Clinic
Utilize practice management software appropriately
Develop and maintain in-depth knowledge of practice management software and supporting software such as CIIS.
In-depth knowledge of insurance payers and ability to process payments accordingly.
Ensure accurate patient data entry demonstrated by maintaining less than five registration errors per month.
Receive and prepare clients: prepare necessary lab documentation; determine financial ability to pay for services by verifying and calculating income; communicate appropriate payment plan; review documentation for accuracy and completeness.
Perform appropriate charting and documentation. Assure accuracy and completeness of client documentation and services rendered.
May be required to provide translation or interpretation for Spanish speaking clients if bilingual; bilingual capabilities desired.
Front line eyes and ears for fraud and identity theft. Immediately report suspected fraud or identity theft to the supervisor.
Requires analytical thinking and problem solving to assist staff handle situations and questions as they present themselves.
Oral and written communication must be clear and effective.
Minimum Requirements
Other related responsibilities as assigned.
Minimum Qualifications Required
Education and Experience
High school diploma or GED
Bachelor's degree preferred
More than 3 years experience
OR
Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job.
Supplemental Information
PHYSICAL REQUIREMENTS and WORKING ENVIRONMENT
This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds
Work is generally confined to a standard office environment.
May be exposed to communicable diseases, infections, blood and bodily fluids.
***In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position: ***
- A seniority system that rewards employees based on length of employment and relevant experience with prior agencies.
- A merit system that rewards or penalizes employees for exceptional or below standard job performance.
- Education, training, or experience to the extent that they are reasonably related to or impact the efficiency of the work in questions.
- Medical
- Dental
- Vision
- Retirement
- Paid Sick and Vacation Leave
- Life insurance
- Long term disability