Dispatcher/Call Center Representative: 3rd Shift

Job description and Responsibilities

Receiving all emergency and non-emergency calls, quickly assess and appropriately respond to the caller, input service need accordingly to dispatch/other software while clarifying information, provide solutions and/r alternatives, while maintaining a high level of customer service and call ownership, communicate with fellow team members and drivers to ensure proper service for the customer's needs.

Qualifications and Skills:

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Works well under pressure
• Thrives in a high call volume atmosphere
• Windows computer environment
• High school degree

Benefits available: Medical, GAP, Vision, Dental, STD, LTD, Group Life, Critical Accident & Illness, Matching 401(K), Vacation & Personal Days, Employee discounts.

Job Type: Full-time

NOTE: CANDIDATE MUST HAVE CLEAN BACKGROUND. MUST BE WILLING AND ABLE TO PASS CRIMINAL/SEXUAL/DRUG SCREEN PRE-EMPLOYMENT TESTING.

Easy Pre-employment process: After acceptance of Application for employment and interview.

Employment pending investigative reports such as, but not limited to: Criminal & Sexual background checks, previous employment history, motor vehicle record report & pre-employment drug/alcohol screen.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8-10 hour shift
• Some Holidays
• Nights

Work Location: In person