What are the responsibilities and job description for the Call Center Representative position at CU*Answers, Inc.?
Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.
What You'll Be Doing
-
Answer incoming calls and assist members with questions and concerns
-
Use internal systems to verify information and access account details
-
Respond to chats, emails, and messages in a timely, professional way
-
Help explain account features, transactions, and card-related questions
-
Make outbound calls and follow up to ensure issues are resolved
-
Document interactions clearly and route requests to the appropriate teams
What We're Looking For
-
High school diploma or currently working toward one
-
Previous call center or customer service experience is a plus
-
Strong communication skills and a positive, helpful attitude
-
Ability to multitask and stay organized in a fast-paced environment
-
Good problem-solving skills and attention to detail
-
Comfortable handling confidential information
-
Basic Microsoft Office knowledge
-
A team-oriented mindset
What You'll Get
-
The opportunity to make a real difference for members every day
-
Hands-on training with tools like CU*BASE
-
A supportive, team-focused work environment
-
Great benefits including medical, dental, vision, PTO, and 401(k) matching
About Xtend
Xtend is a Network Partner of CU*Answers. Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.
Salary : $15 - $16