What are the responsibilities and job description for the Call Center Representative position at XTEND?
Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.
Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.
- This is not a remote position
- Answer incoming calls and assist members with questions and concerns
- Use internal systems to verify information and access account details
- Respond to chats, emails, and messages in a timely, professional way
- Help explain account features, transactions, and card-related questions
- Make outbound calls and follow up to ensure issues are resolved
- Document interactions clearly and route requests to the appropriate teams
- High school diploma or currently working toward one
- Previous call center or customer service experience is a plus
- Strong communication skills and a positive, helpful attitude
- Ability to multitask and stay organized in a fast-paced environment
- Good problem-solving skills and attention to detail
- Comfortable handling confidential information
- Basic Microsoft Office knowledge
- A team-oriented mindset
- The opportunity to make a real difference for members every day
- Hands-on training with tools like CU*BASE
- A supportive, team-focused work environment
- Great benefits including medical, dental, vision, PTO, and 401(k) matching
Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.