What are the responsibilities and job description for the Call Center Representative position at Bath Planet?
Location: Grand Rapids, MI
Pay: $18.00 - $25.00 per hour
Benefits: Medical Insurance, Paid Vacation, Paid Sick Time
About Us
Home Pro of Grand Rapids, MI is seeking a motivated Call Center Representative to join our growing team in the Grand Rapids, MI market and surrounding areas. This is an exciting opportunity to work for one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
Position Summary
The Call Center Representative will be responsible for contacting homeowners, setting qualified appointments for free in-home consultations, maintaining accurate customer records, and responding to inbound inquiries. Strong customer service and communication skills are essential for success in this role.
Responsibilities
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Pay: $18.00 - $25.00 per hour
Benefits: Medical Insurance, Paid Vacation, Paid Sick Time
About Us
Home Pro of Grand Rapids, MI is seeking a motivated Call Center Representative to join our growing team in the Grand Rapids, MI market and surrounding areas. This is an exciting opportunity to work for one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
Position Summary
The Call Center Representative will be responsible for contacting homeowners, setting qualified appointments for free in-home consultations, maintaining accurate customer records, and responding to inbound inquiries. Strong customer service and communication skills are essential for success in this role.
Responsibilities
- Deliver a scripted sales presentation to homeowners
- Adapt the script to address the specific needs and interests of individual homeowners
- Answer questions and overcome objections professionally and effectively
- Collect homeowner information, including names, addresses, phone numbers, and other relevant details
- Schedule and confirm appointments for free consultations
- Enter appointment details and customer information accurately into the company's computer system
- Maintain detailed records of customer interactions and lead activity
- Coordinate appointments for sales representatives and canvassing teams
- Conduct quality control follow-up calls
- Answer inbound calls from prospective customers responding to advertisements
- Follow up with homeowners regarding previous interactions
- Update lead information and maintain reports as needed
- Excellent customer service, communication, and interpersonal skills
- Knowledge of sales and marketing principles and strategies
- Previous experience in telemarketing, call center operations, customer service, sales, marketing, or promotions preferred
- Strong computer skills and proficiency with relevant software applications
- Ability to multitask and maintain attention to detail in a fast-paced environment
- Positive attitude and strong work ethic
- Product training will be provided
- Competitive hourly pay: $18.00 - $25.00 per hour
- Medical benefits
- Paid vacation
- Paid sick time
- Comprehensive training program
- Career advancement opportunities
- Supportive and team-oriented work environment
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Salary : $18 - $25