What are the responsibilities and job description for the Desktop Support Specialist position at Merge IT?
Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Indianapolis, IN. Please see below for full details-
Job Notes:
-- 6-month contract / extensions and perm conversion are possible, but not guaranteed.
-- Onsite in Indianapolis, IN 46052
-- Drug & Background required.
-- Onsite in a Manufacturing environment.
Pay Rate = $23-25 w2 per hour plus benefits
From the client: This will be a full-time TechBar role. This job is similar to an IT retail environment like Geek Squad or an Apple Store. Job duties include: hardware repair, software installation, device imaging, and IMAC activities.
Key Responsibilities:
- Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
- Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem-solving and customer service skills
Nice to Have:
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks, console sessions)
Certifications:
- Certifications such as A , MCP, or ITIL are a plus but not required
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Salary : $23 - $25