What are the responsibilities and job description for the Clinical Liaison NonExempt position at MercyOne Clive Rehabilitation Hospital?
Builds and maintains referral relationships to drive appropriate admissions to the hospital. Coordinates the intake and pre-admission screening process, conducts on-site clinical assessments to determine suitability for acute rehabilitation, educates patients/families on services and participation requirements, and serves as the primary external contact for case managers, discharge planners, physicians, and payors.
Essential Functions- Assist and coordinate the intake and pre-admission screening process.
- Perform on-site clinical assessments (typically at referring facilities) to determine appropriateness for admission.
- Educate patients and families on rehabilitation options, level of care, and expectations for participation.
- Serve as the initial contact for external case management, discharge planners, payors, and hospital partners.
- Conduct face-to-face, in-service educational visits with physicians, case managers, and other professionals.
- Inform and educate community decision-makers about the hospital and acute rehabilitation services to develop census through direct outreach.
- Document screenings, decisions, and communications accurately and timely in EMR and tracking systems.
- Perform other duties as assigned.
Role involves routine travel to referring facilities and community partners; valid driver’s license and clean driving record required. Success measures include timeliness of screenings, conversion rates, and quality of referral relationships. Works closely with admissions, nursing, therapy, and case management to ensure smooth transitions and payer authorization compliance.
Knowledge, Skills & AbilitiesEducation: Bachelor’s degree preferred.
Licensure/Certification: Current clinical licensure required (e.g., RN, PT, OT, SLP, MSW) per state requirements.
Experience: Prior marketing/sales experience preferred; prior clinical experience with demonstrated assessment skills and EMR proficiency preferred; formal sales training preferred.
Skills: Excellent oral and written communication, strong interpersonal and presentation skills, customer relationship building, sound clinical judgment, organization/time-management, and basic computer/data-entry proficiency.