What are the responsibilities and job description for the Patient Service Representative - Urology Clinic - Full Time position at Mercy?
Patient Services Representative
Location: Mercy South – Urology Clinic
Full-Time | 40 Hours/Week
Join Our Team at Mercy South Urology Clinic!
We’re looking for a compassionate and detail-oriented Patient Service Representative (PSR) to be the welcoming face of our clinic. In this vital role, you’ll be the first point of contact for patients and visitors - helping to create a positive, professional, and efficient experience. Your work will play a key part in ensuring smooth daily operations and delivering exceptional care from the very first interaction.
Why Join Mercy? Key Benefits Include:
- Tuition Reimbursement – Up to $2,000 annually for continuing education
- Health, Dental & Vision Coverage – Starting day one
- Paid Parental Leave – Support for new parents
- 401(k) with Employer Match – Plan for your future
- Dependent Care FSA – $100 monthly contribution for eligible co-workers
- Paid Volunteer Time Off – Give back to your community
- Career Growth Opportunities – Advance your career with Mercy
- Competitive Salary – Recognizing your skills and dedication
Qualifications:
- Education: High school diploma or equivalent
- Experience: One year of applicable medical office experience preferred
What You’ll Do
- Creating a Positive First Impression: Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience.
- Supporting Front Desk Operations: Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion.
- Coordinating Patient Flow: Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly.
- Maintaining Provider Schedules: Monitor and update provider calendars, correct registration errors, and manage work queues.
- Collaborating Across Teams: Communicate with clinical staff and departments to support seamless, coordinated care.
- Scheduling and Compliance: Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act.
- Resolving Patient Concerns: Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction.
- Handling Financial Transactions: Balance your cash drawer, manage accounts receivable, and assist patients with payment plans.
- Protecting Patient Privacy: Maintain accurate and timely documentation in the EHR while strictly adhering to HIPAA regulations and safeguarding patient confidentiality at all times.
- Supporting Office Operations: Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives.
- Upholding Safety and Privacy Standards: Ensure the reception area is clean, safe, and welcoming—while prioritizing infection control, safety protocols, and patient privacy.
- Contributing to Team Success: Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts.
We’re Bringing to Life a Healing Ministry Through Compassionate Care
At Mercy, you’ll be part of a supportive community that’s with you every step of the way - especially on the tough days. You’ll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve.
What Makes You a Great Fit?
You’re compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we’d love to meet you.
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