What are the responsibilities and job description for the Patient Service Representative - Full Time - Urology Clinic position at Mercy?
Find your calling at Mercy!
Greets and appropriately directs patients via phone calls or direct contact. Maintains waiting room. Performs general clerical duties as needed. Performs all duties and responsibilities in a manner consistent with our mission, values, and mercy service standards. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.Position Details:
Patient Service Representative
Mercy Clinic Urology - Southfork
Location: 12700 Southfork Rd. Saint Louis, MO 63128
Schedule: Full-Time | Monday–Friday (40 hours/week)
Qualifications:
Education: High school diploma or equivalent
Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted. (Internal candidates only)
What You’ll Do
Creating a Positive First Impression: Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience.
Supporting Front Desk Operations: Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion.
Coordinating Patient Flow: Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly.
Maintaining Provider Schedules: Monitor and update provider calendars, correct registration errors, and manage work queues.
Collaborating Across Teams: Communicate with clinical staff and departments to support seamless, coordinated care.
Scheduling and Compliance: Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act.
Resolving Patient Concerns: Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction.
Handling Financial Transactions: Balance your cash drawer, manage accounts receivable, and assist patients with payment plans.
Protecting Patient Privacy: Maintain accurate and timely documentation in the EHR while strictly adhering to HIPAA regulations and safeguarding patient confidentiality at all times.
Supporting Office Operations: Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives.
Upholding Safety and Privacy Standards: Ensure the reception area is clean, safe, and welcoming—while prioritizing infection control, safety protocols, and patient privacy.
Contributing to Team Success: Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): front desk, receptionist, patient service representative, administrative