What are the responsibilities and job description for the Patient Service Representative - Urology Clinic position at Mercy?
Find your calling at Mercy!
Join Our Team at Mercy South Urology Clinic!As a Patient Services Representative, you will be a key part of our urology clinic—serving as the first point of contact and helping create a positive, respectful experience for every patient. In this role, you’ll balance exceptional customer service with strong organizational skills to ensure smooth daily operations.
If you enjoy a fast‑paced environment, take pride in helping others, and value clear communication, this role offers the opportunity to make a meaningful impact on patient care every day.
Position Details:
Patient Service Representative
Mercy Clinic Urology - Southfork
Schedule: Full Time, Monday through Friday
Qualifications:
Education: High school diploma or equivalent.
Experience: Customer service experience preferred
Responsibilities:
Greet and register patients; verify identity and manage check‑in/check‑out
Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
Maintain accurate registration, EHRs, and assigned work queues
Handle patient concerns professionally and escalate as needed
Manage daily cash drawer, accounts receivable tasks, and payment plans
Support EPIC updates, departmental initiatives, and clinic communications
Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
Perform other duties as assigned
Skills, Knowledge and Abilities:
Knowledge of medical terminology, insurance, and billing processes
Clear and professional verbal and written communication skills
Basic computer skills, including accurate data entry
Strong customer service skills with a patient‑focused approach
High attention to detail and accuracy
Ability to maintain confidentiality and comply with privacy policies
Adaptable, professional, and able to work well under pressure
Effective problem‑solving and issue resolution skills
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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