Claims Supervisor, Subrogation

Claims Supervisor, Subrogation

Buffalo, NY

Hybrid Work Schedule

Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, has an exciting and rewarding career opportunity for a Claims Supervisor, Subrogation to join our collaborative and dynamic Claims team in our Corporate Headquarters located in Buffalo, NY.

The Claims Supervisor, Subrogation reports to the Manager, Central Claims and is responsible for leading and mentoring a team of talented claim professionals handling subrogation/arbitration claims for both commercial and personal lines.

Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First’s Best Places to Work in Western New York (2023-2025), a Fast Track company (2019-2025), and a Top Private Company (2019-2025). Merchants was also granted the Ward’s 50® designation as a top-performing property-casualty insurance company for four consecutive years (2021-2024) and has been granted the Ivans Spark Award for innovation (2024-2025). In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America’s Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 2 full days per week in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to: 

• Responsible for the daily management of the Subrogation team to ensure the efficient recovery of the funds from third parties responsible for the loss.
• Oversee daily subrogation activities, including file review, investigation, and negotiation. Ensure compliance with applicable laws, regulations, and company policies. Monitor workload distribution and adjust assignments to optimize productivity.
• Track and analyze team performance metrics, such as recovery rates, cycle times, and productivity. Prepare regular reports for management, highlighting trends and areas for improvement. Develop and implement strategies to improve recovery outcomes.
• Ensures that all claims are reserved timely and in accordance with the company reserve philosophy.
• Provides training and mentorship to new colleagues, assists in the onboarding process, and serves as an ongoing technical resource for the less experienced colleagues. 
• Responsible for auditing claim files, implementing processes and procedures, and providing input for performance management purposes.
• Supervise all staff reporting to this position.

Qualifications & Skills:

• Qualified candidates will have a 4-year degree or equivalent work-related experience.
• 3-5 years of experience in auto and property claims, or a related field, with at least 1-2 years in a supervisory role.
• Insurance industry designations are desired.
• High level of claims technical knowledge.
• Proficient with state and federal laws affecting claims handling. 
• Knowledge of industry developments and trends.
• Microsoft Office knowledge as well as the ability to work with internal company systems.
• Exceptional organization, verbal and written communication skills are highly desirable.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale.  The estimated salary for this role ranges from $85,000 - $115,000 based on leveling and geography, along with an equity component and a comprehensive benefits package.  This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment
• Hybrid work schedule. Hybrid work schedule.  The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement

And many more exciting company benefits!!

Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.

Salary : $85,000 - $115,000