Contractor Relations Advocate

Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, we've built our reputation as one of the nation's leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect.

We're seeking a Contractor Relations Advocate who thrives on building relationships, solving problems, and helping people succeed. This role serves as the primary advocate for Mercer’s owner-operators, helping them navigate challenges, maximize profitability, and build long-term success with the company.

Success in this role requires strong communication skills, emotional intelligence, conflict resolution abilities, and a genuine passion for helping others. You'll serve as a coach, mediator, recruiter, and relationship manager while working closely with drivers, operations teams, and company leadership.

This position is onsite Monday – Friday, 8:00 AM to 5:00 PM.

What's In It For You

• Competitive Pay based on experience
• Comprehensive Health Coverage – Mercer contributes over $7,500 annually toward your health insurance
• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
• Earn Extra Rewards – Receive up to $300 annually in wellness gift cards
• Generous Time Off – Paid Time Off and company-paid holidays
• Company-Paid Protection – Life Insurance and Long-Term Disability
• Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
• Secure Your Future – 401(k) with company match
• Meaningful Work – Directly impact the success and retention of Mercer’s owner-operators

What You'll Do

• Build and maintain strong relationships with owner-operators throughout their lifecycle with Mercer
• Serve as a trusted advisor and primary point of contact for assigned contractors
• Proactively contact new contractors to ensure a smooth transition and positive on-boarding experience
• Investigate and resolve contractor concerns by coordinating with operations, safety, recruiting, settlements, accounting, and other departments
• Mediate conflicts and facilitate productive solutions between contractors and Mercer personnel
• Assist with contractor retention efforts by identifying concerns early and addressing issues before they escalate
• Engage with former contractors and explore opportunities for reinstatement when appropriate
• Document interactions, concerns, resolutions, and follow-up activities accurately and consistently
• Analyze recurring contractor concerns and provide recommendations to improve processes and service levels
• Participate in company events, orientation programs, trade shows, and contractor-focused activities
• Maintain compliance with company policies and applicable transportation regulations

Who You Are

• A relationship builder who enjoys helping people succeed
• An active listener who can understand concerns, identify root causes, and find solutions
• Comfortable having difficult conversations while maintaining professionalism and empathy
• Skilled at influencing outcomes and resolving conflict without formal authority
• Organized and detail-oriented with strong follow-through
• Able to manage multiple priorities and maintain accurate documentation
• Comfortable making frequent outbound calls and maintaining regular communication with contractors
• Professional, confident, and approachable when interacting with individuals from diverse backgrounds
• Strong written and verbal communication skills
• Proficient with computers and business software applications
• High School Diploma or equivalent required; Bachelor's degree preferred; equivalent business, transportation, customer service, or account management experience considered
• Previous experience in transportation, logistics, recruiting, customer service, account management, employee relations, retention, or sales
• Experience handling conflict resolution, customer concerns, or relationship management

Why Mercer

At Mercer, relationships are the foundation of our success. As a Contractor Relations Advocate, you'll play a critical role in helping our owner-operators achieve their goals while strengthening the partnership between Mercer and the contractors who keep our business moving.

You'll join a team that values communication, accountability, problem-solving, and continuous improvement. If you're passionate about helping people succeed and enjoy building lasting professional relationships, we'd love to hear from you.

Physical Requirements:

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 25 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Equal Employment Opportunity

We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Salary : $300 - $7,500