Automotive Service Writer

Mercedes-Benz of Wilmington is looking for a Service Writer to join our team of professionals in our Service Department!

The ideal candidate will possess a high energy level, a positive attitude, strong organization, communication, and problem-solving skills.

Company paid employee Dental, Vision, Short Term Disability and Life Insurance Coverage for a full time employees!

Employee Assistance Program (EAP) network available for our full-time employees and their dependents.

BENEFITS:

• Medical coverage, including a HSA option, available
• Voluntary insurance coverage such as Short/Long Term Disability, Life, Critical Illness, Hospital Indemnity & Accident Plans available
• Career Development
• Competitive Pay Plan
• 401(K) Plan with a generous Company Match
• Paid Time Off & Holidays
• Five-Day work week (Closed Sundays)

DAY-TO-DAY RESPONSIBILITIES OF THE SERVICE WRITER:

• Generate service repair orders
• Motivate Service Technicians
• Close out customer invoices
• Friendly and knowledgeable customer service skills
• Verifiable Customer Satisfaction Index track record
• Make recommendations based on time and mileage
• Generate estimates for repairs and maintenance
• Keep customers informed of their vehicle status

SKILLS & QUALIFICATIONS TO BE SUCCESSFUL IN THE ROLE:

• Self-motivated
• Team player
• Dependability
• Customer service skills
• Service excellence attitude
• Organization & time management Skills
• Ability to thrive in a fast-paced environment
• Excellent written and verbal communication skills

A valid State Driver’s License and ability to pass a pre-employment criminal background check are required for employment.

EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Days:

• Monday to Friday
• Weekends as needed

Work Location: In person