What are the responsibilities and job description for the Service BDC Representative - Mercedes-Benz position at Mercedes-Benz of Wilmington?
Mercedes-Benz of Wilmington is looking for a Service BDC Representative to join our team. Are you a highly motivated and friendly individual looking to launch a career in the fast-paced automotive industry? Do you have a knack for customer service and a desire to earn more based on your performance?
Company paid Dental, Vision, Short-term and Life Insurance coverage for our full-time employees!
Employee Assistance Program (EAP) network available for our full-time employees and their dependents.
BENEFITS:
- Medical coverage, including a HSA option, available
- Voluntary insurance coverage such as Short/Long Term Disability, Life, Critical Illness, Hospital Indemnity & Accident Plans available
- Competitive Pay Plan
- 401(K) Plan with Company match after 6 months
- Paid Vacation & Holidays
- Five-Day work week (Closed Sundays)
RESPONSIBILITIES (include but are not limited to):
The ideal candidate will have dynamic customer service skills, and excellent written and verbal communications ability. Compensation commensurate with experience. This position offers full training, base pay, and incentives for customer satisfaction.
- Responding to internet and phone inquiries
- Answering customer questions
- Scheduling appointments for the dealership
- Coordination with our Sales and Service Team
- Present automobiles by explaining characteristics, capabilities, and features
SKILLS & QUALIFICATIONS TO BE SUCCESSFUL IN THE BDC ROLE:
- Self-motivated
- Team player
- Dependability
- Customer service skills
- Service excellence attitude
- Ability to thrive in a fast-paced environment
- Excellent written and verbal communication skills
- Professional appearance - business casual environment
A valid State Driver’s License and ability to pass a pre-employment criminal background check & MVR are required for employment.
We are an Equal Opportunity Employer!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
Experience:
- BDC : 1 year (Preferred)
Work Location: In person