What are the responsibilities and job description for the Service BDC Representative position at Mercedes-Benz of Smithtown?
Description
At Competition Automotive Group, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, we are the perfect choice. In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notifying them of vehicle recalls and overdue service.
Responsibilities:
- Make outbound and receive inbound customer calls and establish follow-ups with service appointments.
- Respond quickly to the internet, phone, and live chat inquiries using email, phone and live chat scripts and templates.
- Utilize dealership-specific service-related software.
- Make schedule vehicle service appointments for customers and answer questions regarding vehicle service-related issues.
- Be friendly, professional, courteous, and efficient when working with all customers and employees.
What we Offer:
- Medical and Dental
- 401(k) Plan
- Growth Opportunities
- PTO and Paid Holidays
- Career Development
Requirements
- Previous roles based on strong customer service experience
- Automotive BDC experience preferred
- Must have strong computer skills
Salary : $19 - $20