What are the responsibilities and job description for the BDC - Business Development Coordinator position at Mercedes-Benz of North Haven?
North Haven, CT
Mercedes-Benz of North Haven is looking to add to our Business Development Center team, specifically our next BDC Sales Representative.
In this position, an individual will work on a team responsible for cultivating in-bound and out bound leads, generating showroom traffic through leads and ultimately increasing dealership sales. The position requires an individual that is organized, determined, self-motivated, coach-able, hardworking and committed to achieving high results. This person will be producing high email, text and phone call outputs, in an effort to engage with customers.
In this position, you will join a team where your performance will be monitored daily and weekly and goals will be set for you to strive for each month. Each team member, will have a core focus, but also will be cross trained to handle all opportunities and customer interactions.
About Us
Mercedes-Benz of North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. At Mauro Motors, with over 300 employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values. YOUR JOURNEY STARTS HERE!
Benefits
Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in customer service experience preferably at an automotive dealership or call center.
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Mercedes-Benz of North Haven is looking to add to our Business Development Center team, specifically our next BDC Sales Representative.
In this position, an individual will work on a team responsible for cultivating in-bound and out bound leads, generating showroom traffic through leads and ultimately increasing dealership sales. The position requires an individual that is organized, determined, self-motivated, coach-able, hardworking and committed to achieving high results. This person will be producing high email, text and phone call outputs, in an effort to engage with customers.
In this position, you will join a team where your performance will be monitored daily and weekly and goals will be set for you to strive for each month. Each team member, will have a core focus, but also will be cross trained to handle all opportunities and customer interactions.
About Us
Mercedes-Benz of North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. At Mauro Motors, with over 300 employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values. YOUR JOURNEY STARTS HERE!
Benefits
- Industry Leading Competitive Pay Plans (We Grow, You Grow)
- Performance Bonus Plans
- Full Medical Benefits (Health, Dental, Vision)
- PTO Policy up to 3 Weeks per Year
- Sick Leave
- 401(k) Matching Plan - up to $5,000 dollar for dollar match per year
- Industry Leading Training - live onsite, offsite, and virtual
- Employee Discount (Sales, Service & Parts)
Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in customer service experience preferably at an automotive dealership or call center.
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills