What are the responsibilities and job description for the Dermatology Scheduling Coordinator position at Memorial Regional Health?
This is a Part Time - REMOTE Position
Position Classification: Non-exempt
Compensation Range: $24.07 to $ 36.11
Benefits: Medical, Dental, Life, Retirement, Paid Time Off
Essential Functions And Basic Duties
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
Minimum Requirements:
Position Classification: Non-exempt
Compensation Range: $24.07 to $ 36.11
Benefits: Medical, Dental, Life, Retirement, Paid Time Off
Essential Functions And Basic Duties
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
- N/A
- Is up to date in month to month billing.
- Timely maintenance and oversight of fax log.
- Begins referral process at first notice of any new orders and has a good understanding of referral process.
- Is logged into phones and makes sure patients are scheduled accurately and efficiently.
- Greets patients on the phone and in person in a friendly and courteous manner
- Communicates effectively with Patient Registration Manager, Dermatology Front Desk, Dermatology Providers, and Dermatology Clinic Manager.
- Maintains the billing process up to date and ensures it is done correctly and effectively.
- Reviews and corrects provider schedules on a daily basis to ensure maximum productivity and minimize overlap and patient/provider dissatisfaction.
- Review and process patient information is correct and up to date in all applicable EMRs. Assists patient access manager in all needed aspects of patient access.
- Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
- Assist in organizing and maintaining dermatology schedule. Resolves problems were appropriate and escalating where necessary.
- Assists manager to ensure all patient access workflows, policies and procedures are being followed. Act as a liaison between patient, families, physicians and care team. Participates in interdepartmental process improvements and process evaluation efforts.
- Establishes and maintains a professional relationship with all staff in order to resolve problems, working as a team.
- Functions in a high volume, multiple-task environment while producing quality work. Prioritizes workload and completes assignments within allotted time.
- Able to work independently and problem solve.
- Must meet established productivity and quality guidelines.
- Attends all applicable workshops. Responsible to monitor directed indicators.
- Educate patients for financial assistance and collect copays as needed
- Meets with patient access manager as needed
- Will maintain professionalism, communication, customer service and leadership
- Ensure that patient information is accurate and up to date in all applicable EMRs.
- Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
- Resolves issues independently, and when appropriate escalates to supervisor
- Acts as a liaison between patient, families, physicians and care team.
- Is able to educate patients on financial assistance options and collect copays as needed
- Helps back up Dermatology Registration Coordinator.
- Ensures patients are checked in accurately and in a timely fashion.
- Performs other duties as assigned.
- Demonstrates 100% commitment to performance in accordance with the CHOICE values of MRH and representing the organization in a positive and professional manner.
- Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff, and vendors.
- Adheres to MRH attire/dress code per policies and procedures.
- Utilizes initiative; strives to maintain a steady level of productivity; self-motivated; and manages activity and time.
- Completes annual education, training, in-service, and licensure/certification requirements; and attends departmental and organizational staff meetings or reads meeting minutes.
- Maintains patient confidentiality at all times.
- Reports to work on time as scheduled; completes work within designated timeframes.
- Actively participates in departmental and organizational performance improvement and continuous quality improvement activities.
- Strives to uphold regulatory requirements to ensure continual compliance with departmental, hospital, state, and federal regulations and policies.
- Follows policies and procedures for infection control, safety, and risk management to ensure a safe environment for patients, the public, and staff.
Minimum Requirements:
- Must be at least 18 years of age (21 for driving positions).
- Must be able to legally work in the United States.
- Must be able to pass a background check.
- Must be able to pass a drug screen and breath alcohol test (if applicable).
- Must complete employee health meeting.
- Associate’s degree or other related discipline is preferred.
- One (1) year experience directly related to hospital medical staff or managed care credentialing is preferred.