Dermatology Registration Coordinator

This is a Full Time Position

Compensation Range: $24.07 to $36.11

Benefits: Medical, Dental, Life, Retirement, Paid Time Off

Position Classification: Non-Exempt

Essential Functions And Basic Duties

Position Specific Performance Expectations: Dermatology Registration Coordinator

• Maintains Accurate No Show Log and follows No Show Procedures.
• Is logged into phones to receive the calls that Dermatology Scheduler is unable to answer.
• Greets patients on the phone and in person in a friendly and courteous manner.
• Works with Dermatology Scheduling Coordinator to review and correct provider schedules on a daily
  
  

basis to ensure maximum productivity, minimize appointment overlap, and ensure patient/provider satisfaction.

• Ensures that patient information is accurate and up to date in all applicable EMRs.
• Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
• Resolves issues independently, and when appropriate escalates to supervisor.
• Assists Patient Registration Manager to ensure all patient access workflows, policies and
  
  

procedures are being followed.

• Acts as a liaison between patient, families, physicians and care team.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Establishes and maintains a professional relationship with all staff in order to resolve problems, working as a team.
• Functions in a high volume, multiple-task environment while producing quality work.
• Prioritizes workload and completes assignments within allotted time.
• Is able to work independently and problem solve.
• Must meet established productivity and quality guidelines.
• Attends all applicable workshops and staff meetings (remote attendance accepted)
• Is able to educate patients on financial assistance options and collect copays as needed
• Meets with Patient Registration Manager as needed to maintain professionalism, communication, customer service and leadership.
• Performs other duties as assigned.
  
  

Organization Wide Performance Expectations

• Demonstrates commitment to performing according to the CHOICE values of MRH and represents the
  
  

organization in a positive and professional manner.

• Maintains patient and physician confidentiality at all times.
• Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.
• Follows all policies and procedures to ensure a safe environment for patients, public and staff.
• Completes annual education, training, in-service, and licensure/certification requirements;
  
  

attends departmental and organizational staff meetings or reads meeting minutes.

• Reports to work on time and as scheduled; completes work within designated timeframes.
• Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.
• Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.
• Actively participates in departmental and facility performance improvement and continuous quality initiatives.
  
  

Qualifications

Minimum Requirements:

• Must be at least 18 years of age
• Must be able to legally work in the United States
• Must be able to pass a background check
• Must be able to pass a drug screen and breath alcohol test
• Must complete employee health meeting Education/Licensure/Certification:
• Associate’s/Bachelor’s degree or other related discipline is preferred; or equivalent combination
  
  

of education and experience that is required for the specific job level.

• Completed degree(s) from an accredited institution that are above the minimum education
  
  

requirement may be substituted for experience on a year for year basis, preferred.

Preferred Experience

• Familiar with Medical Terminology helpful
• Past knowledge of all Microsoft Office products
• Bilingual preferred
• 5 years of medical office or related experience preferred.