What are the responsibilities and job description for the Insurance Clerk position at MEI Group?
Insurance Clerk
Location: Arlington, TX
Schedule: Full-time, Monday through Friday, with occasional Saturdays as business needs require
Compensation
- $16.00 per hour
About MEI Group
MEI Group USA is a Dallas-Fort Worth-based organization with over 30 years of experience in automotive, finance, technology, insurance, and real estate. We operate eight Buy Here Pay Here dealerships and MEI Auto Finance, selling more than 6,500 vehicles annually while providing customers with an integrated vehicle purchasing and financing experience. With more than 300 employees, we are committed to delivering exceptional customer service while investing in the growth and success of our team members.
Position Overview
MEI Group is seeking a detail-oriented Insurance & CPI Compliance Clerk to help protect the company's vehicle portfolio by ensuring all financed vehicles maintain the required insurance coverage. This position is responsible for monitoring insurance policies, verifying documentation, communicating with customers and insurance providers, and administering Collateral Protection Insurance (CPI) in accordance with company policy. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities while maintaining accuracy and compliance.
What You'll Do
- Monitor insurance coverage for all active customer accounts.
- Track expiring, cancelled, or lapsed insurance policies.
- Review insurance declaration pages for accuracy, including VIN, lienholder information, coverage limits, and policy effective dates.
- Communicate with customers and insurance agents regarding insurance requirements and policy updates.
- Place and remove Collateral Protection Insurance (CPI) in accordance with company policies and procedures.
- Maintain accurate account documentation and insurance records.
- Generate and maintain reports related to insurance compliance.
- Respond professionally to customer inquiries while providing exceptional service.
- Ensure compliance with company policies and applicable insurance requirements.
What We're Looking For
- Exceptional attention to detail and organizational skills.
- Ability to manage multiple accounts and deadlines in a fast-paced environment.
- Strong verbal and written communication skills.
- Excellent customer service skills with the ability to handle a high volume of inbound and outbound calls.
- Ability to enforce company policies professionally and consistently.
- Dependable, self-motivated, and able to work independently while contributing to a team environment.
Requirements
- High school diploma or equivalent required.
- 1 to 2 years of office or administrative experience required.
- Previous experience in insurance, finance, automotive, collections, or loan servicing is preferred.
- Proficiency with Microsoft Office and general computer applications.
- Ability to learn internal software systems and maintain accurate records.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Holidays
Perks
- Access to our fully equipped on-site gym at the Arlington corporate office.
Build Your Career with MEI Group
At MEI Group, we believe in doing business with integrity, accountability, and respect. Every team member plays an important role in protecting our customers and supporting our continued success. If you're detail-oriented, enjoy solving problems, and take pride in maintaining compliance and accuracy, we'd love to have you join our team.
Salary : $16