0802_FT Emergency Communications Officer

Submit cover letter and resume with online application.

Job Description

This classification is responsible for operating the 911 system to receive and dispatch emergency calls from the public requesting police, fire, medical, or other emergency services. Responsibilities may include: receiving and processing emergency calls; monitoring several public safety radio frequencies; determining priorities and dispatching police, fire, ambulance or other emergency units in accordance with established procedures; maintaining contact with all units on assignment; entering, updating and retrieving information from a variety of computer systems.

Job Responsibilities

ESSENTIAL DUTIES:

Receives and processes emergency and non-emergency calls; monitors public safety radio communication systems; sends out notifications and alerts; and determines priorities and dispatches police, fire, ambulance, or other emergency units in accordance with established procedures.

Enters, updates, and retrieves information into/from a variety of computer systems; prepares and maintains files, letters, records, and other documentation; ensures informational accuracy and compliance with applicable policies and procedures.

Facilitates office operations by responding to inquiries from the public and other internal and external staff; opening and locking assigned facility doors; and training new staff when necessary.

Performs other duties of a similar nature or level as assigned or as it becomes apparent in carrying out other responsibilities.

Education and/or Experience

TRAINING AND EXPERIENCE REQUIREMENTS:

High school diploma or G.E.D.

Two-year post-secondary education in law enforcement related field or job related experience preferred.

KNOWLEDGE REQUIREMENTS:

• Customer service principles;

• Emergency communications principles and practices;

• Computers and related software applications;

• Recordkeeping principles;

• Applicable federal, state and local laws, codes, regulations;

• County geography and addressing system;

• Customer service principles;

• Specialized equipment relevant to area of assignment;

• Modern office technology.
  

SKILL REQUIREMENTS:

• Providing customer service;

• Remaining calm in stressful situations;

• Operating multi-line phone systems;

• Keyboarding;

• Reading maps;

• Maintaining records and logs;

• Provide credible and truthful testimony.

• Deal with situations and people effectively and professionally in stressful situations;

• Work independently of direct supervision;

• Exercise rational judgement;

• Interpreting and applying applicable laws, codes, regulations and standards;

• Utilizing a computer and relevant software applications;

• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently and accurately exchange or convey information and to receive work direction;

• Perform assigned duties and tasks in an effective, efficient and safe manner.
  

PHYSICAL REQUIREMENTS:

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally. Must maintain good physical, mental and emotional fitness.

Additional Information

• Must pass a full background check
• Must pass a physical examination.
• Must pass a psychological examination.
• Schedule may vary.

2026 Salary Information

GRADE LEVEL: UB23

Hourly Salary Range: $26.00 - $34.95

In addition to competitive starting wages that are based on experience and education Meeker County also offers the following benefits:

• 24-hour vacation bank upon hire for FT employees pro-rated for PT employees

• Paid vacation and sick leave

• 12 Paid holidays

• Retirement pension through MN PERA

• Student Loan Assistance Program

• Tuition Reimbursement

• Employment with Meeker County qualifies for Public Service Loan Forgiveness

• Employee Referral Program

• Employee Recognition Program

• $20,000 Basic Life Insurance at no-cost to eligible employees

• County contribution towards Health Savings Accounts

• Medical Insurance

• Spending Accounts (HSA, VEBA & FSA)

• Dental Insurance

• Life Insurance

• Short Term Disability

• Long Term Disability

• Vision Insurance

• Group Accident, Critical Illness & Hospital

• Employee Assistance Program

For detailed information about Meeker County Employee Benefits, please go to our website:

https://www.hrconnection.com/default.aspx?u=MeekerCounty&p=Meeker1

Application Special Instructions

Submit cover letter and resume with online application.

Meeker County is an Equal Opportunity Employer