What are the responsibilities and job description for the Account Receivable Representative position at MedVet?
Veterinarian led and owned for three decades, everyone at MedVet strives daily to enhance the lives of pets, their loving families, and the veterinary community. Through this relentless commitment and dedication, MedVet is growing a network of emergency and specialty hospitals for pets, with facilities across the Midwest, Gulf Coast, Texas, and Mountain regions to deliver exceptional care and preserve the integrity of the profession. Our team consists of nearly 2000 team members helping to advance our mission of Leading Specialty Healthcare for Pets. Through this effort, we have been able to help and serve nearly 200,000 pets and their families, and more than 5,400 Referral Partners each year.
Reporting directly to AR/AP Manager, the Accounts Receivable Associate is responsible for handling client payments, billing and collection issues for all Medvet locations. In this role, the individual is responsible for making collection calls, discounting invoices, and posting client payments. This positon may include some “soft collections.”
This position requires a professional demeanor, problem-solving ability; possess good communication and writing skills. Be able to communicate and serve our internal and external colleagues across a large national organization. Must be very analytical, organized and able to meet multiple monthly deadlines.
Responsibilities include, but are not limited to:
- Answer phone calls for both internal and external clients who are making payments, have questions, require adjustments or need research concerning their account.
- Answer the department email group for both internal and external clients who are making payments, have questions, require adjustments or need research concerning their account.
- Review past due accounts, call clients and send collection letters.
- Post discounts, payments, or billing adjustments on a daily basis for both internal and external clients.
- Collaborate with clinical managers regarding client billing concerns.
- Apply client payments according to remittance advice and process refunds as needed.
- Work with and call Care Credit to handle any outstanding client needs or bundling requests.
- Prepare Excel spreadsheets to report various department activities. These reports will include allocations and may include working with pivot tables.
- Work with collection agency and follow up on any collection issues.
- Work with payment vendors on any client charge-back claims.
- Prepare for month end by reviewing the accounts receivable for accuracy and fixing any inaccuracies by statement date.
- Prepare and mail client statements on a monthly basis.
- Assist balancing associates with billing and payment corrections.
Our ideal candidate has a minimum of 2-5 years’ experience in the accounts receivable field. An associate’s degree in Accounting or Business is a plus. Experience in the healthcare and/or veterinary industry is a plus but not required. In addition, this position requires:
Computer Skills: Must be competent utilizing Microsoft Office programs including MSWord, Excel, PowerPoint, Outlook, etc. Must have thorough knowledge of Excel and be able to work with complicated formulas. Working knowledge of AP software such as Intacct or Mineral Tree. Working knowledge of AP automation software, digital scanning and digital approval tracking.
MedVet offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, uniform allowance and 401K.
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization; therefore, employment with MedVet is dependent upon the passing of a drug screen and background check.
MedVet does not accept unsolicited resumes from third-party recruiters.