What are the responsibilities and job description for the IT Service Desk Technician I position at MedPro Group?
Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.
In this role, you will…
MedPro Group’s mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion – built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset – make MedPro a preferred employer that many call their career home.
General:
MedPro Group is an Equal Opportunity Employer.
In this role, you will…
- Provide onsite and over the phone technical support and assistance to MedPro Group end users while maintaining a high level of customer service.
- Monitor, troubleshoot and categorize incoming calls and trouble tickets while analyzing frequently asked questions and defining procedures
- Assist with application installation, usage, problem solving and troubleshooting.
- Install Personal Computers (PCs) and related hardware; investigate hardware problems and perform repairs or coordinate with vendors as necessary.
- Complete other duties as assigned.
- Associate's degree in a technology-related major and/or 1 to 3 years in direct end user support or related technical role
- Ability to work with others in a team environment.
- Ability to work on your own, while reporting back to team leader/manager on any issues or concerns in a timely fashion
- Excellent troubleshooting skills and ability to independently research a problem.
- Excellent customer service skills
- Excellent written and verbal communications skills
- Experience in Windows Operating Systems and Microsoft Office Suite
- Understanding of basic computer hardware, software, and networks.
MedPro Group’s mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion – built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset – make MedPro a preferred employer that many call their career home.
General:
MedPro Group is an Equal Opportunity Employer.