Customer Experience Coordinator

Job purpose

A Customer Experience Coordinator must be resourceful people with an eye for business growth areas.  They must have a thorough understanding of the market and an entrepreneurial mind to optimize the marketing strategies.  The customer experience coordinator works with sales and marketing to maintain relationships with valued clients, initiate new relationships, negotiate deals, establish strong networks with the industry specialist, and source new clients. The customer experience coordinator must anticipate customer wants, identify new trends and be the company’s point man in responding to customer wants and needs. This position has a close working relationship with the Vice President of Sales and Marketing, and the sales team.

Duties and responsibilities

• Paid Lead Distribution
• Cold Calling
• Net Promoter Score phone surveys
• Generate leads and cold call prospective customers
• Foster and develop relationships with customers/clients through the CRM and reporting
• Assist in creating sales pipelines
• Assist with maintaining clean data in the CRM
• Have a good understanding of the businesses’ products, services, and territories as well as be able to advise others about them.  

Qualifications

Education and/or experience

• High School Diploma or GED required

Knowledge/Skills

• Basic Computer Skills (ex: Microsoft Word and Outlook applications)
• Communication- Talking to others to convey information effectively
• Time Management-Managing one’s own time and the time of others
• Learning Strategies-Understanding the implications of new information for both current and future problem-solving and decision-making
• Writing-Communicating effectively in writing as appropriate for the needs of the audience
• Reading Comprehension-Understanding written sentences and paragraphs in work-related documents
• Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Abilities

• Demonstrate excellent customer service
• Ability to adapt to a changing environment
• Ability to organize and manage multiple priorities
• Ability to understand the uses for marketing software 
• Ability to cold call prospective clients

Other characteristics such as personal characteristics

• Commitment to company vision and mission
• Self-motivator

Travel

There is no travel requirement

Working environment and Physical demands

The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level.  However, the employee can be exposed to noisier shop environments.  When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.

Physical requirements

While performing this duty, the employee will be required to sit for a  long period of time, talk, and listen.  

Other Duties

Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.