REMOTE Enrollment Coordinator (Bilingual Spanish)

Bilingual Spanish Enrollment Coordinator

Position Overview

We are seeking a detail-oriented and customer-focused Bilingual Spanish Enrollment Coordinator to support the member enrollment process and provide exceptional service to prospective and current members. This individual will be responsible for processing applications, verifying eligibility, maintaining accurate member records, resolving enrollment-related issues, and ensuring a smooth and positive member experience.

The ideal candidate will be highly organized, comfortable working with multiple systems, and fluent in both English and Spanish.

Key Responsibilities

Member Enrollment

• Process membership applications accurately and efficiently.
• Verify application eligibility, completeness, and required documentation.
• Conduct follow-up communications to obtain missing information or resolve discrepancies.
• Assist prospective members throughout the application and enrollment process.
• Ensure a seamless and positive onboarding experience.

Data Management

• Maintain accurate and up-to-date membership records.
• Ensure the confidentiality and security of sensitive member information.
• Generate and review enrollment reports to identify trends and opportunities for process improvement.
• Maintain accuracy across databases and internal systems.

Customer Service

• Communicate with members and prospective members via phone, chat, and email.
• Respond to enrollment-related questions and resolve issues in a timely manner.
• Provide clear information regarding benefits, policies, procedures, and enrollment requirements.
• Deliver a high level of professionalism, empathy, and customer service.

Coordination & Communication

• Collaborate with the Enrollment Manager and cross-functional teams to improve enrollment processes.
• Communicate and coordinate with external partners as needed.
• Assist with the development and distribution of enrollment materials and member communications.
• Support ongoing process improvement initiatives.

Compliance & Quality Assurance

• Ensure enrollment activities are completed in accordance with applicable policies, procedures, and regulatory requirements.
• Participate in required training and professional development.
• Conduct quality checks to ensure accuracy, consistency, and completeness of enrollment records.
• Identify and escalate potential compliance or data quality concerns.

Qualifications

• Minimum of 2 years of experience in customer service, administration, enrollment, or a related field.
• Experience in the healthcare or membership-based industry is strongly preferred.
• Written and verbal fluency in Spanish and English is required.
• Strong customer service, communication, and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Proficiency with Microsoft Office, Google Workspace, Slack, and database management systems.
• Experience with JIRA, Intercom, and/or CloudTalk is a plus.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to handle sensitive information with professionalism and confidentiality.
• Flexibility to work occasional evenings or weekends as needed.

Ideal Candidate

The ideal candidate is a bilingual, highly organized professional who enjoys helping people navigate processes and solve problems. You should be comfortable communicating across multiple channels, working with technology and databases, and ensuring every member receives accurate, timely, and professional support.

Bilingual Spanish fluency is required for this position.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?