What are the responsibilities and job description for the Pharmacy Clinical Support Specialist - 253388 position at Medix™?
Responsibilities & Duties
- Proactively monitor customer accounts to identify potential issues and address them in a timely manner
- Serve as first-line support for inbound customer calls, providing prompt and effective assistance
- Conduct regular check-ins and health assessments to gauge customer satisfaction and identify areas for improvement
- Perform outbound calls to support users with technical issues, reminders, and guidance
- Lead remote onboarding for new customers, including product training and ongoing support to ensure successful adoption
- Provide patient training via phone, video, or in-person (clinic, pharmacy, or home settings as needed)
- Troubleshoot device-related issues and coordinate replacements when necessary
- Ensure compliance with standard operating procedures (SOPs), including servicing, handling complaints, and product returns
Required Competencies
- Proven experience in a patient or member success role
- Healthcare industry experience preferred
Key Skills & Attributes
- Strong customer-focused mindset, including handling and resolving complaints professionally
- Excellent organizational and time management skills
- Clear and effective communication skills
- Strong problem-solving and decision-making abilities
- High attention to detail with the ability to manage multiple tasks
Performance Metrics
- Timely completion of support tickets
- Effectiveness in resolving customer issues
- Customer satisfaction and experience