Client Manager, RCM Operations - 253362

We are hiring a Client Manager on behalf of a pioneering health tech organization that is redefining the financial health of healthcare providers through automation and high-touch strategic partnership.

This is not a traditional account management role. We are looking for a Revenue Cycle expert who functions as a strategic advisor—someone who can command a room of C-Suite executives, diagnose complex A/R trends, and translate operational data into a compelling narrative of financial success.

The Role: Responsibilities

The Account Manager owns the end-to-end client relationship from onboarding through steady-state, serving as the single point of operational accountability.

• Relationship Management: Manage the engagement cadence for each client, leading weekly touchpoints during ramp-up and transitioning to monthly strategic sessions as accounts stabilize.
• Executive Leadership: Lead Monthly Outcomes Reviews with RCM leaders and co-lead Quarterly Account Reviews (QARs) with executive teams, owning the RCM narrative and operational strategy.
• Performance Reporting: Build and deliver monthly and quarterly RCM performance packages tailored to different audiences—providing operational detail for A/R managers and outcome-based narratives for CFOs.
• SME Advisory: Become a deep subject matter expert on each client’s A/R portfolio, payer mix, and denial patterns to provide proactive advice rather than just reporting.
• Product Advocacy: Triage and document client-reported product issues, relaying structured feedback to technical teams with the context necessary for product evolution.

Required Skills & Experience

• 5 Years in Healthcare RCM: Deep experience in client-facing roles such as account management, RCM consulting, or client operations.
• Fluent understanding of the full lifecycle from charge capture through collections, including denial management, A/R aging, and reimbursement trends.
• Proven experience presenting RCM performance to leadership teams and managing high-stakes QBRs.
• Ability to move multiple workstreams forward simultaneously with rigorous follow-through and attention to detail.
• Polished written and verbal skills; ability to adapt communication style from front-line A/R managers to executive leadership.
• Comfortable navigating software platforms, documenting bugs, and serving as a bridge between clients and engineering teams.
• Strong ability to work with data, validate reporting outputs, and identify trends or anomalies proactively.

Preferred Qualifications

• Background in RCM consulting or a client-facing role at an RCM services firm.
• Experience in a startup environment where processes are built alongside the product.
• Familiarity with BI or analytics tools (Looker, Tableau, Metabase).
• Exposure to multi-specialty RCM (e.g., Orthopedics, Dental, Dermatology, Anesthesia).
• Experience with AI-assisted or automation-driven RCM workflows.