What are the responsibilities and job description for the IT Support Specialist position at Voiant Clinical?
Job Overview
As part of the Information Technology team, IT Support will provide IT system support.
Core functions of this role include troubleshooting hardware and software issues, managing user accounts and password resets, supporting new hire onboarding and offboarding processes, and maintaining accurate ticket documentation in accordance with IT procedures. The IT Support Specialist will follow established standard operating procedures (SOPs) and escalate issues beyond the scope of Level 1 support to senior IT staff as appropriate.
Responsibilities
Provide technical support to end users for hardware, software, and network-related issues, including troubleshooting laptops, peripherals, VPN, Office 365 applications, and 3rd party software.
Perform user account administration and troubleshooting in Microsoft 365 Admin Center (Entra ID, Azure AD, Exchange Online).
Manage and maintain user accounts, computers, and groups in Active Directory.
Install, configure, and troubleshoot Windows and macOS endpoints.
Assist with device setup, onboarding, and offboarding processes.
Monitor and respond to helpdesk tickets in a timely manner, escalating when needed.
Assist with data transfers
Support office network basics (Wi-Fi, switching, cabling, printers).
Document support issues, resolutions, and standard procedures.
Assist senior IT staff with system maintenance, updates, and projects, including occasional after-hours work.
Maintain inventory of laptops, accessories, and IT supplies and other administrative tasks
Performs other departmental activities as needed upon request.
EDUCATION & EXPERIENCE
A bachelor’s degree in information technology, Computer Science, or a related field is preferred, though not required. Equivalent hands-on experience and demonstrated technical knowledge will be considered in lieu of formal education.
Candidates must have a minimum of 2–3 years of experience in a helpdesk, IT support, or end-user technical support role.
Experience should include troubleshooting hardware and software issues, managing user accounts, and working within a ticketing system in a professional environment.
CompTIA A certification is required. Additional certifications in relevant technologies are a plus but not mandatory.
Pay: $60,000.00 - $67,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $60,000 - $67,000