Pediatric Program Director (LCSW) - 259860

Clinical Program Manager / Program Director (Behavioral Health)

Location: New York, NY

Employment Type: Full-Time

Schedule: Monday – Friday, 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM

Language Requirement: Bilingual (English / Spanish) required

Position Summary

We are seeking an experienced, dynamic, and dedicated Clinical Program Manager to lead our behavioral health team. In this role, you will oversee daily clinical and administrative operations, ensuring that program objectives, quality standards, and organizational missions are achieved. You will provide strategic leadership, clinical oversight, and staff supervision while managing budgets, compliance, client caseloads, and community partnerships.

The ideal candidate brings strong clinical acumen, demonstrated supervisory leadership, and a steadfast commitment to delivering culturally responsive, high-quality, client-centered care.

Key Responsibilities & Essential Functions

Program Leadership & Daily Operations

• Oversee daily program operations to ensure all clinical, operational, and organizational objectives are met.
• Coordinate staff scheduling and strategic resource allocation to maintain appropriate program coverage at all times.
• Prepare comprehensive program reviews, operational reports, and performance updates for executive leadership.
• Collaborate with internal leadership and interdisciplinary teams on quality assurance (QA), utilization review (UR), and continuous program improvement initiatives.
• Promote and uphold a culturally responsive, professional, and client-centered environment.
• Perform other related administrative or clinical duties as assigned.

Staff Supervision & Development

• Supervise clinical supervisors, intake clinicians, and program staff through regular, structured individual and team meetings.
• Provide clinical guidance, team support, and crisis intervention when necessary.
• Monitor staff performance, identify training needs, support professional development, and assist with recruitment and retention efforts.

Fiscal & Regulatory Compliance

• Monitor program budgets, revenue generation, expenditures, and productivity benchmarks; develop and implement corrective action plans as needed.
• Ensure strict adherence to applicable New York State regulations, organizational policies, grant mandates, and third-party reimbursement documentation standards.
• Conduct regular reviews of clinical documentation to ensure clinical accuracy, timeliness, completeness, and full compliance.

Intake, Caseload Management & Client Advocacy

• Oversee the complete intake process, including referral screening, tracking, disposition, and intake metric maintenance.
• Monitor client caseloads, clinical assignments, treatment plan reviews, and required clinical documentation timelines.
• Assist clients and families with application processes, referrals, and coordination with insurance providers, government agencies, and community-based organizations.
• Develop and maintain collaborative relationships with community organizations and referral sources to foster program growth and continuity of care.

Qualifications & Required Skills

• Licensure/Education: Active, valid New York State license in one of the following:
• Licensed Clinical Social Worker (LCSW)
• Doctorate in Clinical Psychology (PhD or PsyD)
• Master’s-level psychiatric nursing qualification with applicable NYS licensure (e.g., PMHNP, NPP)
• Experience: Minimum of seven (7) years of progressive experience working within a behavioral health or mental health setting.
• Language: Bilingual English / Spanish is required (written and verbal fluency).
• Supervisory Track Record: Proven track record in clinical supervision and/or program management.
• Leadership Capabilities: Strong interpersonal, team management, and leadership skills.
• Communication: Outstanding verbal and written communication abilities.
• Operational Skills: Demonstrated capacity to manage multiple competing priorities, meet deadlines, and perform effectively under pressure.
• Clinical Records: Extensive experience maintaining compliant records, auditing documentation, and interpreting operational and clinical data.

Preferred Skills & Competencies

• In-depth knowledge of behavioral health clinic/program operations and state regulatory environments (e.g., OMH, OASAS, DOH).
• Strong organizational, strategic problem-solving, and decisive leadership capabilities.
• Demonstrated experience working effectively with children, adolescents, families, and diverse socioeconomic and cultural populations.
• Proficiency with standard office productivity suites, Electronic Health Record (EHR) systems, and an aptitude for adopting new technologies.

Schedule & Hours

• Standard Hours: Monday through Friday, 35–40 hours per week.
• Shift Options: 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM.