Human Resources Generalist - 254093

Position Summary

The Human Resources (HR) Generalist is responsible for supporting the HR Director and Chief People Officer in the day-to-day tactical execution of human resources duties for the organization. Operating within a healthcare clinic setting, the HR Generalist develops strong relationships across the agency to deliver value-added services to managers and employees, advising them on various HR policies, employment laws, and operational compliance.

The ideal candidate possesses a strong baseline knowledge of HR regulations, excels at managing conflicting deadlines, and maintains a calm, professional demeanor while handling highly confidential information.

Core Competencies

• Commitment to Indigenous and Organizational Values: Everything we do is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: We take ownership of our actions and decisions, effectively managing our own work to deliver the highest quality care while respecting our teammates and relatives.
• Collaboration: We are a team-oriented organization. We collaborate across departments to deliver results in alignment with our mission, vision, values, and Theory of Change.
• Communication: We practice effective, clear, and empathetic communication with staff, relatives, teams, and the community, maintaining transparency in our decision-making.
• Customer Service Orientation (Our Relatives First): We refer to our customers as Relatives. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care.

Duties and Responsibilities

Recruitment & Onboarding

• Supports organizational recruitment efforts by posting job openings across multiple platforms (UKG Ready, Indeed, Indian Health Service, etc.).
• Administers new hire processes, including preparing and sending offer letters, completing onboarding documentation, and ensuring compliance with organizational policies.
• Coordinates onboarding for all full-time and temporary employees to ensure a smooth, welcoming, and compliant employee experience.
• Maintains and updates onboarding checklists, orientation materials, and new hire documentation.

Employee Relations

• Partners with the HR Program Director and Chief People Officer to support and implement HR program initiatives across the agency.
• Provides day-to-day guidance and support to supervisors and managers on performance management (PIPs, disciplinary warnings), conflict resolution, and policy interpretation.
• Addresses employee relations issues in a timely and professional manner, escalating complex or high-risk situations as appropriate.
• Assists in workplace investigations, including gathering information, interviewing relevant parties, documenting findings, and supporting recommended corrective actions.

Leaves & Accommodations

• Administers all leaves of absence in accordance with FMLA, ADA/ADAAA, USERRA, Washington Paid Family & Medical Leave (PFML), and organizational policy.
• Manages the end-to-end leave process, including notices, certifications, leave tracking, payroll coordination, and return-to-work documentation.
• Facilitates the interactive process for reasonable accommodation requests, collaborating with employees, supervisors, and the HR Director.
• Maintains accurate, confidential leave and accommodation records in compliance with HIPAA and applicable recordkeeping requirements.

HRIS & Records Management

• Processes all employee data and personnel changes in UKG Ready, ensuring accuracy, completeness, and timeliness.
• Maintains personnel files per records retention policy, ensuring proper separation of medical, I-9, and personnel records.
• Conducts regular audits to identify and correct data discrepancies across HR systems, coordinating with Payroll to ensure accurate processing.
• Generates standard and custom reports to support HR analytics, compliance reporting, and leadership requests (e.g., EEO-1, OSHA 300 Log)

Benefits Administration

• Supports the annual open enrollment process, including communications, informational sessions, and employee elections.
• Serves as the first point of contact for employee benefits inquiries and processes qualifying life event changes.
• Coordinates with benefit carriers and the HR Director on plan administration and vendor reconciliation.

Credentialing & Privileging

• Administers the provider privileging and credentialing process, maintaining accurate and compliant records in collaboration with the HR Director.
• Collects and verifies required documentation, including healthcare licenses, certifications, and background checks.
• Tracks renewal dates and proactively initiates re-credentialing to prevent lapses, coordinating directly with the Credentialing Committee and clinical leadership.

Position Requirements

Experience & Qualifications

• Experience: 2–3 years of progressive Human Resources experience, preferably in a generalist capacity.
• Industry Context: Previous experience working within a healthcare, tribal, or federally regulated environment is strongly preferred.
• System Knowledge: Experience working with HRIS systems, preferably UKG Ready; proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Compliance: Working knowledge of federal, state, and local employment laws and regulations (FMLA, ADA, FLSA, EEO, HIPAA, OSHA, Washington PFML).

Skills & Competencies

• Demonstrated ability to handle sensitive and confidential information with integrity, professionalism, and discretion.
• Highly organized with strong attention to detail and excellent recordkeeping skills.
• Solid analytical, problem-solving, and critical-thinking skills.
• Effective time management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Education and Experience

• Experience working in a Healthcare HR department.
• Previous experience with Credentialing, UKG, and SharePoint.
• Experience working with the unique social issues facing American Indians/Alaska Natives (AI/AN) and a desire to promote the delivery of appropriate health services to this population.

Work Environment

• Schedule: Office hours are 8:00 AM to 5:00 PM, Monday through Friday, with occasional extra hours for events.
• Location: On-site clinical/administrative environment in Seattle.
• Structure: Reports to the Human Resources Director as part of the People Operations team. This position has no direct reports.