ED Access Rep- 258622

• Patient Registration & Data Entry: Greeting patients, collecting accurate demographic information, scanning IDs and insurance cards, and ensuring all necessary forms are completed and signed.
• Insurance Verification & Authorization: Verifying insurance eligibility and benefits, identifying primary and secondary plans, communicating financial responsibilities to patients, and initiating/following up on prior authorizations.
• Customer Service & Communication: Providing excellent customer service, addressing patient inquiries, managing wait times, de-escalating difficult situations, and collaborating with clinical staff.
• Medical Front Desk Operations: Managing phone calls, maintaining the front desk area, adhering to HIPAA regulations, and processing patient payments.
• General Duties: Participating in ongoing training, reporting discrepancies, and contributing to a positive team environment.

Required Skills

• Excellent interpersonal and communication skills.
• Strong attention to detail for accurate data entry.
• Compassionate and calm demeanor for stressed patients.
• Proficiency with computer systems and healthcare software.

Public - Schedule/Shift

For training you will need to be available during the day, there is a two week Epic training program that is computer based M-F 8-5 and then you would shadow for two weeks with a day or mid shift, so flexible between 7 AM – 11:45 PM.

• 1 Second Shift 3:15 PM – 11:45 PM
• 1 Third Shift 11 PM – 7 AM