What are the responsibilities and job description for the Call Center Rep/Scheduler position at Medix?
Call Center Representative / Medical Scheduler
Location: Lenexa, KS
Schedule: Monday - Friday | 8:30 AM - 5:00 PM (30-minute lunch)
Position Type: Full-Time, Immediate Start
Attire: Company-provided scrubs
About the Role
Are you energetic, detail-oriented, and looking to thrive in a fast-paced medical setting? A premier retina practice in Lenexa is seeking a Call Center Representative / Scheduler to join their team ASAP!
This is a dynamic position where no two days are the same. You will be the primary voice and first impression for patients and referring physicians. If you excel at multitasking, paying close attention to the details, and bringing a positive, upbeat energy to work every day, we want to hear from you.
Key Responsibilities
Patient Scheduling: Answer incoming multi-line phone calls promptly (within 1-3 rings) with a warm, professional greeting to schedule appointments.
Information Intake: Interview patients to verify demographics, update records, and gather necessary clinical notes for scheduling.
Referral Coordination: Coordinate directly with referring doctors' offices to screen and schedule both routine and emergent patient appointments.
Triage & Routing: Route medical inquiry calls quickly and accurately to the appropriate clinical staff members.
Message Management: Screen calls carefully to ensure all messages are thorough, accurate, and delivered promptly.
Maintain strict confidentiality, professionalism, and high attendance standards.
What We're Looking For
Attention to Detail: Ability to stay accurate and sharp in a fast-paced environment (especially during high-volume end-of-month periods).
Communication: Exceptional phone etiquette, active listening, and strong verbal skills.
Personality: An upbeat, resilient, and positive attitude - even when handling high call volumes.
Education: High school diploma or equivalent required (post-secondary education is a plus).
Experience: Experience with multi-line phone systems, computers, and working in a medical office setting is preferred, though driven candidates with transferable skills are encouraged to apply!
Physical Requirements
Ability to sit for the duration of a standard workday while viewing and typing on computer monitors.
Capability to handle medium-demand physical tasks (walking, standing, light lifting, bending).
Why You'll Love Working Here
Work-Life Balance: Consistent daytime schedule with weekends off (Monday through Friday, 8:30 AM - 5:00 PM).
Perks: Employer-provided scrubs!
Impactful Work: Be an essential part of specialized eye care, helping patients get the timely treatment they need.
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?
Salary : $17