What are the responsibilities and job description for the Call Center Representative - Scheduler position at Retina Associates, LLC?
Call Center Representative/Scheduler
Retina Associates, LLC is a sub-specialty ophthalmology practice currently seeking a Scheduler for our call center. This position is based out of our Lenexa office. Monday-Friday from 8:30am-5:00pm.
Responsibilities:
-Schedule patient appointments.
-Demonstrate accuracy, thoroughness and an understanding of multi-line telephone procedures.
-Answer telephone within 1-3 rings with a professional greeting.
-Screen telephone calls and assure all messages are understandable and delivered.
-Obtain patient information by interviewing patients and verifying information for appointment scheduling and clinical messages.
-Obtains referring doctor information by answering telephone calls; interviewing referring office for screening emergent and non-emergent patients to be added to the clinic schedule.
-Route medical inquiry calls to the appropriate clinical staff member.
-Maintain a professional and courteous attitude.
-Communicate in a professional manner.
-Maintain proper attendance requirement.
Skills:
-Excellent communication skills.
-High level of professionalism.
-Critical thinking and problem solving skills.
Benefits:
-Paid Health, Dental, and Vision benefits for the employee.
-401(k)/Profit Sharing plan.
-PTO benefits available after introductory period.
-Uniform Allowance.
Minimum Education and Experience Requirements:
-High school diploma or equivalent is necessary.
-Post-secondary education a plus.
-Medical office setting, multi-phone system, and computer experience preferred.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $17