Field Monitor

Position: Field Monitor

Department: Operations
Reports To: Safety Manager
Location: Hybrid (with travel across Colorado markets required)

Role Summary

MediDrive is seeking a Field Monitor to support the Colorado Medicaid Non-Emergency Medical Transportation (NEMT) program by conducting vehicle inspections and ensuring ongoing compliance with safety and maintenance standards. This role is responsible for performing virtual inspections prior to vehicle approval, coordinating annual re-inspections, and conducting random in-person audits across the transportation provider network.

The Field Monitor plays a critical role in ensuring all vehicles meet contractual, regulatory, and MediDrive safety standards, contributing to safe and reliable transportation for members.

Key Responsibilities

• Conduct vehicle inspections prior to approval for service, ensuring all required documentation and safety standards are met.


• Perform annual re-inspections using approved technology and documentation methods in accordance with Colorado Medicaid requirements.


• Conduct random vehicle audits across the transportation provider network to validate ongoing compliance with safety and maintenance standards.

• Ensure all vehicles meet ADA, DOT, and program-specific requirements related to accessibility, safety equipment, and operational readiness.


• Maintain detailed inspection records, including photos, documentation, and compliance checklists to support audit readiness.


• Document inspection findings and escalate non-compliance issues to the Safety Manager for corrective action.


• Track inspection schedules to ensure all vehicles remain compliant with required timelines.


• Work directly with transportation providers to communicate inspection requirements, deficiencies, and corrective actions.


• Provide guidance to providers on vehicle safety standards, maintenance expectations, and compliance requirements.


• Support re-inspection and follow-up processes to ensure deficiencies are resolved timely.

• Ensure adherence to Colorado Medicaid NEMT contract requirements, including virtual inspection protocols and random audit expectations.


• Partner with Safety, Network, and Operations teams to address compliance trends and improve provider performance.


• Assist in investigations related to vehicle safety concerns, complaints, or incidents.


• Additional Duties: Participate in special projects and perform other duties as assigned

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.


• 2–4 years of experience in vehicle inspections, transportation safety, compliance, or field auditing.


• Experience in NEMT, Medicaid transportation, fleet management, or regulatory compliance preferred.


• Familiarity with ADA accessibility standards, vehicle safety requirements, and inspection protocols preferred.


• Experience conducting virtual inspections or using digital audit tools is a plus.


• Valid driver’s license with ability to travel regularly across Colorado.

Core Competencies

• Strong attention to detail and observational skills


• Knowledge of vehicle safety and inspection standards


• Ability to conduct both virtual and in-person inspections effectively


• Strong documentation and reporting skill


• Ability to identify compliance gaps and enforce corrective actions


• Effective communication and provider engagement skills


• Ability to work independently in a field-based environment


• Proficient in Microsoft Office and mobile inspection/audit tools

You Are

• Detail-oriented and highly organized, with a strong focus on compliance.


• Comfortable working both in the field and in a virtual inspection environment.


• A proactive problem-solver who can identify and address safety risks.


• A strong communicator who can work effectively with transportation providers.


• Reliable and accountable, with the ability to manage multiple inspections and deadlines.