Receptionist / HR Assistant

Job Title: Receptionist / HR Assistant
Department: Human Resources
Reports To: Human Resources Director
Work Location: On-site in office daily (Glen Allen location)

About Company:

At MediDrive, we’re driven to improve the health of all Americans by compassionately transporting them on the road to better health. We’re a technology and service-based company focused on Non-Emergency Medical Transportation (NEMT) and dedicated to solving the complexities of transporting patients to and from health care appointments and procedures, a critical social determinant of health. Our proprietary technology delivers the highest level of quality control achieving a customer satisfaction score of 4.8 on a 5-point scale. Our AI-driven scalable platform helps to deliver an industry-leading on-time performance of 96%. MediDrive serves Medicare, Medicaid, and health plans and healthcare providers throughout the U.S.

About the Role:

The Receptionist / HR Assistant plays a pivotal role in ensuring smooth and efficient reception operations while supporting the human resources department with administrative tasks. This position serves as the first point of contact for visitors and employees, providing a welcoming and professional environment. The role involves managing communications, scheduling appointments, and maintaining accurate records to facilitate organizational workflows. Additionally, the HR Assistant component supports recruitment, onboarding, and employee record management, contributing to a positive employee experience. Overall, this position is essential in bridging administrative functions and human resources to promote operational excellence within the company.

Minimum Qualifications:

• High school diploma or equivalent.


• Proven experience in a receptionist or administrative assistant role.


• Basic knowledge of human resources principles and practices.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).


• Strong communication and interpersonal skills.

Preferred Qualifications:

• Associate’s degree or higher in Human Resources, Business Administration, or related field.


• Experience with HR software or applicant tracking systems (ATS). ADP Workforce Now experience a plus.


• Familiarity with labor laws and employment regulations in the United States.


• Customer service experience in a call center environment a BIG plus.


• Ability to handle sensitive information with discretion and maintain confidentiality.

Responsibilities:

• Greet and assist visitors, vendor, and employees in a courteous and professional manner.


• Manage incoming calls, emails, and correspondence, directing them to appropriate personnel.


• Schedule and coordinate meetings, interviews, and appointments for HR and other departments as needed.


• Maintain and update employee records, ensuring confidentiality and compliance with company policies.


• Assist with recruitment processes including posting job ads, screening resumes, and coordinating interviews.


• Support onboarding activities such as electronic new hire documentation and facilitating orientation sessions.


• Handle general administrative duties including mail processing, data entry, and office/breakroom supply management.


• Collaborate with HR leadership to support employee engagement initiatives and maintain HR databases.

Skills:

The required skills such as effective communication and proficiency in Microsoft Office are utilized daily to manage front desk operations and support HR administrative tasks efficiently. Interpersonal skills enable the candidate to interact professionally with visitors, employees, and management, fostering a positive workplace atmosphere. Organizational skills are critical for managing schedules, maintaining accurate records, and coordinating recruitment activities. Preferred skills like familiarity with HR software enhance the ability to streamline hiring processes and maintain employee data securely. Additionally, knowledge of employment regulations ensures compliance and supports the HR team in upholding company policies.