What are the responsibilities and job description for the PRN Pediatric Care Coordinator (Non-Nurse) position at Medical Associates of NWA?
Overview:
Responsibilities:
Qualifications:
About MANA
Medical Associates of Northwest Arkansas (MANA) is an independent, physician-owned healthcare organization offering family medicine, pediatrics, women’s health, and a wide range of specialty and advanced services. As a physician-owned practice, MANA prioritizes compassionate, high-quality patient care while maintaining a personal, patient-centered clinic environment. Our team works together to manage healthcare efficiently, support excellent patient outcomes, and provide comprehensive care. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.
Comprehensive Benefits –
Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Pediatric Care Coordinator (Non‑Nurse) supports practice transformation and population health initiatives for Northwest Arkansas Pediatrics under the guidance of clinic leadership. Reporting to the Programs Manager, this role serves as a development partner and subject matter resource for the care team, guiding staff toward quality improvement goals through education, training, and workflow enhancement. Core duties include comprehensive chart reviews to identify care gaps, support accurate clinical documentation, and use data‑driven insights to ensure alignment with quality benchmarks, program requirements, and best practices while consistently representing the clinic’s mission, values, and professional standards. This role acts as a dedicated resource for the team, utilizing data-driven insights from patient records to ensure consistent alignment with quality improvement goals and program compliance.
Responsibilities:
- Assist in educating the clinical team on value-based care initiatives.
- Help implement standardized workflows for screenings (e.g., maternal depression, behavioral health) and high-risk patient appointments.
- Work with families to increase self-management of chronic conditions and promote the use of primary care and after-hours clinic.
- Gather information from the payer portals and EHR (eClinicalWorks) to help track clinic progress on quality and incentive metrics.
- Review "gap lists" to identify patients needing additional follow up; facilitate outreach and scheduling for these families.
- Assist providers in the implementation and maintenance of patient care plans to ensure they meet current guidelines.
- Coordinate with different departments to execute health promotion and educational programs for patients and families.
- Assist in the development of promotional literature and educational resources to encourage continued population health success.
- Prepare performance updates for managers and providers to help the clinic address missed benchmarks and SDOH documentation.
- Travel required between pediatric locations; rotation schedule to be developed in collaboration with clinical leadership.
Qualifications:
- High school/GED with two years of related experience preferred
About Northwest Arkansas Pediatrics
Northwest Arkansas Pediatrics, a MANA Clinic, is committed to providing excellent, compassionate care to children and their families. Our pediatricians and staff have 30 years of experience caring for children. Drs. Joe T. Robinson and Terry Payton founded the Northwest Arkansas Pediatric Clinic in 1983 to provide comprehensive care for children from infancy to adolescence. Today, NWAP has 20 board certified pediatricians on staff and locations in Fayetteville and Pinnacle Hills.
Northwest Arkansas Pediatrics, a MANA Clinic, is committed to providing excellent, compassionate care to children and their families. Our pediatricians and staff have 30 years of experience caring for children. Drs. Joe T. Robinson and Terry Payton founded the Northwest Arkansas Pediatric Clinic in 1983 to provide comprehensive care for children from infancy to adolescence. Today, NWAP has 20 board certified pediatricians on staff and locations in Fayetteville and Pinnacle Hills.
About MANA
Medical Associates of Northwest Arkansas (MANA) is an independent, physician-owned healthcare organization offering family medicine, pediatrics, women’s health, and a wide range of specialty and advanced services. As a physician-owned practice, MANA prioritizes compassionate, high-quality patient care while maintaining a personal, patient-centered clinic environment. Our team works together to manage healthcare efficiently, support excellent patient outcomes, and provide comprehensive care. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.
Benefits We Offer:
At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:
Comprehensive Benefits –
- Medical Insurance
- Vision Insurance
- Dental Insurance
- HSA or FSA options with medical insurance
- Voluntary Aflac Accident and Critical Illness
- Employer paid life, long-term & short-term disability benefits
- 401(K) match and profit sharing
- Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
- Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
- One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics
Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.