What are the responsibilities and job description for the Patient Access Manager position at Mediant Health Resources?
Location: Philadelphia, PA
Duration: Permanent
Responsibilities
Duration: Permanent
Responsibilities
- Lead and oversee all Patient Access functions including pre-registration, insurance verification, prior authorization, financial clearance, counseling, registration, and point-of-service collections
- Manage daily operations, staffing, scheduling, performance metrics, and standardized workflows across hospital and clinic settings
- Drive accountability through KPI monitoring, quality audits, call reviews, and monthly reporting on access and revenue cycle performance
- Recruit, train, coach, and develop team members while fostering a culture of service excellence, growth, and operational accountability
- Resolve escalated patient, provider, and physician office concerns while ensuring compliance with regulatory standards and organizational policies
- Partner cross-functionally with clinical, financial, ancillary, and IT teams to optimize workflows, systems performance, and patient experience
- Ensure regulatory compliance and continuous improvement across all Patient Access operations