Lead Installation Technician

Role Overview: The Lead Installation Technician is responsible for assisting with installation projects, training customers post-installation, and supporting them as they use the hardware. The primary duties and responsibilities for this role include: 

Key Responsibilities:

1. Installation

   • Perform on-site technical process review before installation to design training guides for churches/companies.

   • Review system designs and Statements of Work (SOWs) for upcoming projects and prepare accordingly.

   • Provide preliminary programming for system components, specifically Q-SYS and IP products.

   • Assist with cable scheduling, cable path planning, and installation tasks.

   • Possesses strong knowledge and hands-on experience in safely hanging and rigging speakers, projectors, LED & projection screens, displays and other AV equipment, ensuring secure installations that meet industry standards and client expectations.

   • Proficient in the termination of low-voltage cabling, including coaxial, network, audio, and speaker cables, with expertise in using BNC, XLR, and RJ45 connectors to ensure reliable, high-quality connections.

   • Ensure proper integration of Q-SYS components into overall system design.

2. Design & Review

   • Conduct thorough reviews of system designs to ensure accuracy and functionality.

   • Prepare necessary documentation and configurations based on design reviews.

3. Schematics & Cable Scheduling

   • Create detailed schematics and cable schedules for each project.

   • Ensure accurate documentation of cable paths and connections.

4. Training

   • Provide comprehensive training to customers on installed systems.

   • Create checklists and troubleshooting documentation for volunteers to minimize future service calls.

   • Perform on-site assistance and training as needed.

Customer Support:

• Respond to customer phone calls on the same day, if possible.

• Respond to company or customer emails within 24 hours of receiving them.

• Provide support on complex service calls as needed by support technicians.

Post-Installation Duties:

• After installation, create schematics and final cable schedules for customers.

• Ensure all documentation is accurate and provided to the customer.

Personal and Professional Growth:

• Set monthly and yearly goals for personal and job growth.

• Continuously seek opportunities for improvement and professional development.

Additional Responsibilities:

• Perform other duties as assigned by the Project Manager and Owner of MediaNet AV.

Reporting Structure:

• Reports directly to the Project Manager.